Service Titan Knowledge Base

Configure the Dispatch BoardLast updated on 09/14/2022

Dispatch Configuration enables you to personalize your view of the Dispatch Board so that you can work more quickly and effectively. You can manage technicians, customize how technician hours are displayed, change the appearance of the Dispatch Board and Job Tray, and manage notifications.


Things to know

  • Checking technicians in or out of the Dispatch Board is not the same as technician clock in / clock out. When you check a technician in or out of the Dispatch Board, this changes which ones show up on the board for you but will have no impact on technician timesheets. You can clock in or clock out technicians from the Dispatch Board, not in Dispatch Configuration.

  • You can customize your own individual view of the Dispatch Board using these settings. Settings are unique to individual users and do not affect other users’ settings.

  • There are three options for your location view on the Dispatch Board.

    • Street works for businesses that operate within a smaller geographic area, where you want to see the most detailed information possible.

    • City works if your business operates in different cities and you need a general overview of where work is being performed.

    • Zip is a good fit if you work in a dense geographic area and zip codes are more helpful than specific street addresses or cities.

  • The default number of jobs that show up in each of the columns in the Job Tray is 50. The maximum number of jobs that you can set to show up in the Job Tray columns is 250.


Manage technicians

  1. Go to the navigation bar and click Dispatch, and then click the Settings icon.

  2. Manage which technicians show up for you on the Dispatch Board by checking them in or out.

    Use the business unit filter if you would like to customize which technicians show up on this list in Dispatch Configuration.

    You can also add notes for each technician; these memos show up for all users of the Dispatch Board, not just for you.

    Note: The business unit selector for Technician Management under Dispatch Configuration does not affect any other business unit settings.

  3. After you have made your changes, click Apply Changes.


Change board appearance

  1. Go to the navigation bar and click Dispatch, and then click the Settings icon.

  2. In the side panel, click Board Appearance.

    Set which business units show up by default on your view of the board, your location view, technician clock-in time, and the visibility of the SMS message sidebar on the Dispatch Board. You can also decide which columns show up in the Job Tray as well as the number of jobs that show up in each of the Job Tray column.

  3. After you have made your changes, click Apply Changes.


Manage notifications

  1. Go to the navigation bar and click Dispatch, and then click the Settings icon.

  2. In the side panel, click Notifications.

  3. Select Yes or No to enable or disable desktop notifications.

  4. Select the types of notifications you want to see in your queue.

  5. When you're done, click Apply Changes.


Customize how technician hours are displayed

If you use technician clock in/clock out, you can set up your Dispatch Board so that only paid timesheet codes, like jobs and paid non-job events, count towards the on-clock readout for a technician. Turn on this setting to make it easier to avoid paying technicians overtime:

  1. Go to the navigation bar and click Settings. In the side panel, click Dispatch Board > Clock In/Out.

  2. Toggle Subtract unpaid hours from the technician on-clock time readout.

  3. Click Save.

When this is on, non-paid timesheet codes and idle time (i.e. when the technician has no jobs or non-job events) are not counted.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.