Service Titan Knowledge Base

Set up an hourly-plus-incentives pay structureLast updated on 03/22/2022

Use this workflow as a guide for setting up a pay structure with a base hourly pay supplemented by performance bonuses and commission pay.


Things to know

  • This pay structure provides a base hourly pay but also offers the opportunity for technicians to earn extra money by setting leads.

  • Use this pay structure to incentivize technicians to sell items and services you want to focus on.

  • Sales technicians receive a commission when a sold estimate leads to a completed job.


Set hourly pay

  1. Go to the navigation bar and click Settings icon-settings.png.

    In the side panel, go to People>Technicians.

  2. From the Technicians screen, click Edit for the technician you want to set payroll for.

    The Edit Technician screen opens.

  3. Click the Payroll tab.

  4. Make sure the following fields are completed:

    • Pay Type—Select Both

    • Hourly Rate—Enter the technician’s hourly rate

    Note: Commission Rate, Sold By Rate, Default Adjustment Rate, and Range Bonuses are only used if a technician is assigned the Default pay profile.

  5. When you’re finished, click Save.


Set up sales technician pay profile

Goal: Pay a 5% sales commission for specific HVAC install items.

Note: Commission is based on the invoice item price of the HVAC install item.

Follow the steps to set up and assign a pay profile with the following pay rule:

  • Pay type: Sales Commission on Invoice Item

  • Job filter: None; applies to all jobs

  • Pay calculation:

    • Take: Flat amount based on Invoice Item Total

    • Multiply by: A percentage set on the invoice itemNote:Follow the steps to create a custom payroll field for invoice items. The XLSX spreadsheet you download includes your entire pricebook listed by item code. Enter the commission rate in the Value column for all HVAC install items.


Set up install technician pay profile

Goal: Pay flat performance bonus based on HVAC install jobs. Technicians also earn $25 for every sales lead they set.

Follow the steps to set up and assign a pay profile with the following pay rules:

Pay rule #1

This rule awards a 3% installation bonus for HVAC installations including technician splits.

  • Pay type: Performance Bonus

  • Job filter: HVAC Install job type

  • Pay calculation:

    • Take: Flat $ Amount based on Invoice Subtotal

    • Multiply by: % Percentage set here= 3%

    • Multiply by: % Percentage based on Technician Split Rate

Pay rule #2

This rule pays $25 for every sales lead a technician sets on a job.

  • Pay type: TGL/Turnover Bonus Paid when lead is set

  • Job filter: None; applies to all jobs

  • Pay calculation:

    • Take: Flat $ Amount based on Invoice Subtotal

    • Take Above and Apply To: For $ on Range set here, set an invoice subtotal range from $0-$999,999 that pays $25.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.