Create Chat alertsLast updated on 03/22/2022
Use Chat alerts to automatically notify your team when customers send Chat messages. You can create alerts to let you know whenever a customer sends a Chat message, or set a schedule using Autoresponder hours.
Things to know
Before setting a Chat alert for Autoresponder messages, make sure you set a forwarding number and an outbound SMS number for Chat.
After you create a Chat alert, you can also edit and deactivate it later.
Create a Chat alert
Go to the navigation bar and click Settings .
In the side panel, click Integrations > Alerts.
Add alert opens.
From the Type dropdown, select Chat.
Enter selections for:
Delivery Method—Select Email to send an email notification, or Sms to send a text message notification. You can select either or both.
Recipients—Select one or more of your employees. This includes technicians and office employees.
Frequency—Select All Messages if you want to send the recipient an alert whenever a customer sends a Chat message, or select Autoresponder Hours Messages to only send alerts during your set Autoresponder hours.
When finished, click Save.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.