Service Titan Knowledge Base

Call customers from ServiceTitan MobileLast updated on 03/22/2022

Use ServiceTitan Mobile to call customers. Call recordings can be accessed from the customer profile.

Call customer directly from the ServiceTitan Mobile

To call a customer directly from the ServiceTitan Mobile, complete the following:

  1. Tap Contact Details from the Job screen.

  2. Tap Call next to the number you would like to call.

    Note: Make sure to tap Call. Do not dial the number from your phone. Direct calls from your phone are not recorded or attached to the customer record.

  3. A notification asks you to confirm the call. Tap Call. ServiceTitan rings your phone. When you pick up, you are connected to the customer.

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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.