Service Titan Knowledge Base

Call customers from ServiceTitan MobileLast updated on 03/22/2022

Use ServiceTitan Mobile to call customers. Call recordings can be accessed from the customer profile.

Call customer directly from the ServiceTitan Mobile

To call a customer directly from the ServiceTitan Mobile, complete the following:

  1. Tap Contact Details from the Job screen.

  2. Tap Call next to the number you would like to call.

    Note: Make sure to tap Call. Do not dial the number from your phone. Direct calls from your phone are not recorded or attached to the customer record.

  3. A notification asks you to confirm the call. Tap Call. ServiceTitan rings your phone. When you pick up, you are connected to the customer.

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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.