Service Titan Knowledge Base

Set up business units for customer notificationsLast updated on 07/04/2022

When you enable customer notifications, the phone number and name associated with your business units will be shown to your customers.

Set up a business unit

Ensure your business units are set up for customer notifications with the correct phone number(s) and official names.

Unless you have different advertised numbers for different business units, enter the main company phone number for all business units.

If there is no official name entered for a business unit, the business unit name will be used for notifications. Update the official name of the business unit so that your internal names for business units are not seen by your customers.

For example, if one of your business units is Electrical, enter Your Company Name Company Electrical as the official name of the business unit to avoid customer confusion.

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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.