Service Titan Knowledge Base

New Customers reportLast updated on 03/22/2022

The built-in New Customers report shows you recently acquired customers including contact information, membership status, campaign details, and last job completed.

Example New Customers reports:

  • Follow up on new customers without a completed job

  • Generate marketing lists for new customer promotions

  • Schedule email delivery of the report to see which campaigns attract new customers

Run the report

  1. Go to the navigation bar and click Reports.

  2. Click the New Customers report.Tip: In the search field, enter a few letters from the report title for quick access.

    The report opens.

  3. Click the From - To field to select a date range to report on. The report filters for all customers whose profiles were created within the date range. You can:

    • Use the calendar to select a specific date range and click Apply.

    • Use the left menu to select a preset date range:

      • Today: From 12:00 AM to the current time

      • Yesterday: Previous day, from 12:00 AM to 11:59 PM

      • Last 7 Days: Previous seven days, including the current date

      • Last 14 Days: Previous 14 days, including the current date

      • Last 30 Days: Previous 30 days, including the current date

      • Month to Date: From the first of the current month to the current day

      • Last Month: Entire month before the current month. For example, if the date is February 5, the entire month of January.

      • Last 90 Days: Previous 90 days, including the current date

      • This Quarter: Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30.

      • Last Quarter: Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31.

      • Quarter to Date: From the first day of the current quarter to the current day

      • Year to Date: From January 1 of the current year to the current day

      • Last 365 Days: Previous 365 days, including the current date

  4. From the Business Unit dropdown, select the business units (BUs) you want to report on. By default, the report runs for all BUs. You can filter your report by business units or business unit categories:

    • Click the dropdown to select individual BUs.

    • To report on BU categories such as trade or division, click Filter icon-filter.png, select the BU categories you want to include, and click Filter.

    Note: How BU filters are applied depends on the key performance indicator (KPI). Hover over a column header for details.

  5. To include inactive customers, select Show Inactive Customers.

  6. When you're finished setting filters, click Run Report.

Read report results

The New Customers report is ordered by Created On date.

The report includes the following columns:

  • Customer ID—Unique identifier assigned to each customer. Click to open the corresponding customer profile in a new tab.

  • Customer Name—Name of the customer

  • Created On—Date the customer profile was created

  • New or Existing—When the customer profile was created:

    • New—Profile was created within the date filter range

    • Existing—Profile was created before the date filter range

    • Future—Profile was created after the date filter range

    Note:By default, the report filters for New customers.

  • Email—Email address of the customer

  • Phone Number—Phone number of the customer

  • Street Address, City, State, and Zip Code—Billing address of the customer

  • TypeResidential or Commercial customer type

  • Member Status—Indicates if the customer has at least one active membership

  • Member From—The earliest start date of any of the customer’s memberships

  • Member To—The latest expiration date of any of the customer’s active memberships

  • Original Campaign—Campaign assigned to the customer’s first completed job

  • Last Job Completed—Date of the last completed job

  • Customer Tags—Any tags attached to the customer profile

  • Do Not Mail—Customers marked as Do Not Mail have opted out of receiving email and text notifications

  • Do Not Service—Customers marked as Do Not Service cannot have jobs booked with them

Note: After you run a report, click the Export dropdown and select Export to PDF or Export to XLSX to download an exported copy of the report to use in other applications.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.