Service Titan Knowledge Base

Timesheet Exception: Excessive Idle Time reportLast updated on 09/14/2022

If you pay technicians for idle time, use the Excessive Idle Time report to flag idle time abuse and coach your team on proper time clock management. You can also schedule the report so you’re notified of any excessive idle time activity on a regular basis.


Run report

Before running your report, set filters to get the most relevant information for your needs:

  1. Go to the navigation bar and click Reports. In the side menu, click All Reports.

  2. Click Timesheet Exception: Excessive Idle Time to open it. Tip: In the search field, enter a few letters from the report title for quick access.

  1. Click the From - To field to set a range of dates to run the report on. You can:

    • Use the calendar to select a specific date range and click Apply.

    • Use the left menu to select a preset date range:

      • Today—From 12:00 AM to the current time

      • Yesterday—Previous day, from 12:00 AM to 11:59 PM

      • Last 7 Days—Previous seven days, including the current date

      • Last 14 Days—Previous 14 days, including the current date

      • Last 30 Days—Previous 30 days, including the current date

      • Month to Date—From the first of the current month to the current day

      • Last Month—Entire month before the current month. For example, if the date is February 5, the entire month of January.

      • Last 90 Days—Previous 90 days, including the current date

      • This Quarter—Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30.

      • Last Quarter—Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31.

      • Quarter to Date—From the first day of the current quarter to the current day

      • Year to Date—From January 1 of the current year to the current day

      • Last 365 Days—Previous 365 days, including the current date

  2. In the Business Unit dropdown, select the employee business units (BUs) you want to report on. Note: By default, the report runs for all BUs. You can filter your report by business units or business unit categories:

    • Click the Employee Business Unit dropdown to select individual BUs.

    • To report on BU categories, click Filter icon-filter.png, select the BU categories you want to include, and click Filter.

  3. From the Employees dropdown, select which employees you want to include in the report. Note: If you add BU filters, make sure the employees you select are in the filtered BUs.

  4. When you’re done setting your filters, click Run Report.


Read report results

By default, the report lists all idle time events that last one hour or longer. The report includes the following columns:

  • Name—Name of the employee

  • Business Unit—BU assigned to the employee

  • Timesheet Activity Date—Date of the timesheet event

  • Timesheet Activity—The activity type is set to only include idle time events

  • Start Time—Time the employee clocked into the activity

  • End Time—Time the employee clocked out of the activity

  • Duration (Decimal)—Duration in hours of the activity


Change the idle time filter

You can change the amount of idle time you want to filter for. For example, if you want to report on idle time events that last longer than 30 minutes, you can set the filter for .5 hours.

To change the idle time filter:

  1. Click the highlighted Filter icon in the Duration (Decimal) column header. The Filter dropdown opens.

  2. In the Is greater than or equal to field, enter the new amount of idle time you want to filter for. Note: Enter a decimal value of hours. For example, for 45 minutes, enter .75.

  3. Click Filter.

  4. Click Run Report to view results with the new idle time filter. Click Save Changes to use this idle time the next time you run the report.


Customize and schedule the report

For further customization, you can also arrange and filter your results.

You can also schedule the report to be delivered by email on a regular basis.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.