Service Titan Knowledge Base

Block numbers in ServiceTitanLast updated on 03/31/2022

You can opt to block unwanted phone numbers from calling or contacting your business in ServiceTitan. This reduces time spent on answering or managing spam phone calls, misdirected SMS / MMS / text messages, or other unwanted communication.


Things to know

  • Blocked numbers can be anything from a scam to a spam call to a political robocall to cold calling. When adding a phone number to your block list, be sure to include the area code and a note (under Memo) explaining why the number was blocked, so your team is aware and the reason is logged for future reference.

  • If you add a number to the blocked calls list, both calls and text messages from that number will be blocked from contacting your business.

  • To learn how to block numbers in Chat, see Manage unwanted communication.


Block a phone number

  1. Go to the navigation bar and click Settings icon-settings.png.

  2. In the side panel, click Phones & Blocked Numbers.

  3. Click Add Blocked Number.

  4. Enter the phone number, along with a memo detailing why you’re blocking it.

  5. When you're done, click Add.


Remove a phone number from the blocked list

You can remove a number from your blocked list if it was added by mistake or it’s no longer considered spam or unwanted communication:

  1. Go to the navigation bar and click Settings icon-settings.png.

  2. In the side panel, click Phones & Blocked Numbers.

  3. Hover over the number you would like to unblock.

  4. Click the trash can icon.

  5. To confirm that you want to unblock the number, click Delete.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.