Block numbers in ServiceTitanLast updated on 03/31/2022
You can opt to block unwanted phone numbers from calling or contacting your business in ServiceTitan. This reduces time spent on answering or managing spam phone calls, misdirected SMS / MMS / text messages, or other unwanted communication.
Things to know
Blocked numbers can be anything from a scam to a spam call to a political robocall to cold calling. When adding a phone number to your block list, be sure to include the area code and a note (under Memo) explaining why the number was blocked, so your team is aware and the reason is logged for future reference.
If you add a number to the blocked calls list, both calls and text messages from that number will be blocked from contacting your business.
To learn how to block numbers in Chat, see Manage unwanted communication.
Block a phone number
Go to the navigation bar and click Settings
. In the side panel, click Phones & Blocked Numbers.
Click Add Blocked Number.
Enter the phone number, along with a memo detailing why you’re blocking it.
When you're done, click Add.
. 
Remove a phone number from the blocked list
You can remove a number from your blocked list if it was added by mistake or it’s no longer considered spam or unwanted communication:
Go to the navigation bar and click Settings
. In the side panel, click Phones & Blocked Numbers.
Hover over the number you would like to unblock.
Click the trash can icon.
To confirm that you want to unblock the number, click Delete.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.