Choose your arrival window settingsLast updated on 09/09/2022
Change the arrival window setting
To change the arrival window setting, you can click into reminder notifications or booking confirmations (Settings > Customer Notifications. Click into Booking Confirmations or Reminder Notifications). Click the Settings tab at the top. You will see options for Business Hours or Job start time + Job Type Duration.
Note: Whichever arrival window option you choose, this will apply to both your booking confirmations and reminder notifications (you cannot have different arrival windows set for each one).
Understand arrival window options
The customer will see an arrival window in booking confirmations and reminder notifications. In the booking confirmation text message below, you’ll see that the Arrival Window is provided: between 1:00 PM and 4:00 PM.
Here's an explanation of all your arrival window options:
Example of how arrival windows work with the Business Hours table
This is the default setting. The customer’s arrival window (Appointment Start Time and Appointment End Time) will be determined by time slots set up in your Business Hours Table (Settings > Business Hours).
For example, let’s say a customer has a job booked for 1:00pm on Monday.
In your business hours table, you have a time slot set up for 1:00pm to 4:00pm, Monday-Friday.
When the customer receives a booking confirmation or reminder notification, the message will provide an arrival window of 1:00pm to 4:00pm.
Ideas for customizing arrival windows and notification messages
Tip: Many companies will ask the customer to confirm. If the customer texts you back, you will see the customer’s message on the Dispatch Board.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.