Run custom appointments reportsLast updated on 03/22/2022
Booked jobs include appointments, which are used to schedule technician visits. To run reports on appointments, use the Jobs template and customize columns to include appointment-related metrics.
Report on appointments going out for a given day
Report on the number of trucks that rolled out on appointments for the month
Schedule weekly delivery of reports on the number of unique jobs with appointments
Create a custom Jobs report
Follow the steps to create a custom report based on the Jobs template and select the columns to include in your report.
The Jobs template has the following columns selected by default:
Job #—Job number
Job Type—Job type listed on the job record
Job Campaign—Marketing campaign the job was referred from
Campaign Category—Marketing campaign category the job campaign belongs in
Business Unit—Business unit attached to the job
Invoice #—Invoice number associated with the job
Total—Total on the invoice
Completion Date—Date the job was completed
Customer Name—Name of the customer billed on the job
Location Address—Service location on the job
You can add appointments-related columns from the Appointments section:
Total Appointments—Count of all active appointments attached to the job
Next Appt Start Date—Date of the next scheduled appointment
Next Appt Start Time—Time of the next appointment
Next Appt Technicians—Technicians assigned to the next appointment
Next Appt Confirmed—Whether the next appointment is confirmed or not
Most Recent Appt Date—Date of the most recent appointment that’s occurred
Most Recent Appt Technicians—Technicians assigned to the most recent appointment
First Appt Date—Date of the first appointment on the job
Last Appt Date—Date of the appointment with the latest start date and time
Missed Appointments—Count of scheduled appointments that have not been dispatched or worked on
Appt Hold Reasons—Reason given for On Hold appointments
Appt Paused Technicians—Names of technicians on appointments with the status Paused Note: The Paused status replaces the Done for Now status.
Appts On Hold—Count of appointments with the status On Hold
Appointments to Date—Count of all active appointments within date filters
Unused Appointments—Count of appointments with the status Unused
Upcoming Appt Start Date—Start date of the first scheduled appointment tied to this job
Upcoming Appt Start Time—Start time of the first scheduled appointment tied to this job
Upcoming Appt Technicians—Names of the technicians assigned to the first scheduled appointment tied to this job
Upcoming Appt Confirmed—Checked/”true” if the first scheduled appointment tied to this job has been confirmed Note: For the Upcoming Appointment columns, if there are no appointments scheduled for this job, the report will show “No appointments scheduled.” Missed appointments can be considered as Upcoming Appointments. Unused appointments are not considered as Upcoming Appointments.
Before running the report, set filters to narrow your results:
From the Filter by dropdown, select how you want to filter the report:
Invoice Date—Date on the invoice
Job Completion Date—Date the job was completed
Job Creation Date—Date the job was booked
Job Start Date—Date the job is scheduled to begin
Last Paid On Date—Most recent date that payment was made on the invoice
First Dispatch—Date a technician was first dispatched to the job
Jobs with Appt Date—Jobs with at least one appointment date that takes place within the filtered date range. Start and end dates do not need to fall within the filter dates.
Click the From - To field to set date filters. You can:
Use the calendar to select a specific date range and click Apply.
Use the left menu to select a preset date range:
Today: From 12:00 AM to the current time
Yesterday: Previous day, from 12:00 AM to 11:59 PM
Last 7 Days: Previous seven days, including the current date
Last 14 Days: Previous 14 days, including the current date
Last 30 Days: Previous 30 days, including the current date
Month to Date: From the first of the current month to the current day
Last Month: Entire month before the current month. For example, if the date is February 5, the entire month of January.
Last 90 Days: Previous 90 days, including the current date
This Quarter: Current quarter, including future dates. For example, if the date is April 25, from April 1 - June 30.
Last Quarter: Entire quarter before the current quarter. For example, if the date is April 25, from January 1 - March 31.
Quarter to Date: From the first day of the current quarter to the current day
Year to Date: From January 1 of the current year to the current day
Last 365 Days: Previous 365 days, including the current date
From the Business Unit dropdown, select the job business units (BUs) you want to report on. By default, the report runs for all BUs. You can filter your report by business units or business unit categories:
Click the dropdown to select individual BUs.
To report on BU categories such as trade or division, click Filter , select the BU categories you want to include, and click Filter.
Select Include Adjustment Invoices to include any invoice adjustments in your report results.
When you're done setting your filters, click Run Report.
Tip: Click Edit Columns to add and remove columns. For further customization, you can also arrange and filter your results.
Drill down into appointments
After you run your report, you can drill down into appointment details.
Open a job record
In the report results, click a Job # to open the job record in a new tab.
The job record includes all appointments attached to the job.
View appointment details
To view appointment details for a report entry:
In an appointments-related column, click an entry. For example, click the entry for Total Appointments. The column highlights in blue.
In the highlighted entry, click Expand . A drilldown opens with appointment details for that entry, including appointment numbers, relevant dates, and more.
Want to learn more?
Visit ServiceTitan Academy to enroll in the Appointments curriculum
See Appointments FAQ
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.