Service Titan Knowledge Base

Add a customer PO number to a jobLast updated on 02/09/2023

Commercial and construction business types often require a customer-provided PO number to be included on invoices in order to receive payment. You can add a customer PO number on a new or existing job using the Customer PO # field. The customer PO number displays on the resulting invoice tied to the job.


Enable the Customer PO# field

  1. Go to the navigation bar and click Settings settings.png

  2. In the side panel, click Operations > Job Bookings.

  3. In the Configure Fields on Job Booking Screen section, select Customer PO#.

  4. When you're finished, click Save.


Add a customer PO number to a new job

  1. On the Call Booking screen, enter the customer, location, and job details as you normally would when booking a new job.

  2. Enter the customer PO number in the Customer PO# field.

  3. When you’re finished, click Book Job.


Add a customer PO number to an existing job

  1. Search and open the job record.

  2. On the Job screen, click Edit Job edit pencil icon.

  3. On the resulting Edit Job screen, enter the customer PO number in the Customer PO # field.

  4. When you’re finished, click Save.

Note: You can also use the Edit Job screen to edit the customer PO number.


View the customer PO number on the invoice

  1. Search and open the invoice you want to view.

  2. On the Invoice page, click  Print . This opens a PDF of the invoice.

  3. The customer PO number displays on the top right corner of the invoice.




Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.