Service Titan Knowledge Base

Accounts Receivable (Detail) Report GuideLast updated on 09/12/2022

Purpose of the Accounts Receivable (Detail) Report:

This report provides a detailed list of customers who have an outstanding balance. This report includes all invoices with an outstanding balance (completed jobs only), regardless of date.


Common uses for this report:

  • Use this report to view invoice number, service location details, invoice total, and remaining balance. Data is based on invoice dates.


How to find this report:

Click Reports > Search Accounts Receivable (Detail) > Click the report name. Then you will be able to set filters and run the report.


Report filters

Business Unit

Filter by business unit. This report can be run by a single business unit or all business units.

Status

Filter by status. This report can be run by posted, exported, or all invoices.

Ignore Deposits

Select the checkbox to ignore deposits.

Include pinned customer notes

Select the checkbox to ignore pinned customer notes.


View or download the report

Click Update to view the report.

The report can be downloaded in three different formats:

  • Download PDF

  • Export to Excel (*.xlsx) (click the dropdown arrow next to Download PDF)

  • Export to Comma separated (*.csv) (click the dropdown arrow next to Download PDF)


Explanation of report columns

The report includes the following columns:

(Report columns)

Invoice

Invoice number.

Date

Invoice date.

Business Unit

Business unit under which the job was performed.

How to configure - Business Unit: When you book a job from the Calls screen, you will select a business unit for the job. You may change the business unit by navigating to the job (from the invoice, click on the job number in the upper left corner). Once you are on the job page, click the Edit Pencil next to the job action button, set Business Unit, then click Save.

Type

Invoice Type.

How to configure - Create invoice type: To create or edit an invoice type, navigate to Settings > Payment and Invoice Types.

How to configure - Set the invoice type on an invoice: Click Update invoice details from the left menu on the invoice page. Set Invoice Type, then click Save.

Customer

The Bill To customer name on the invoice.

Customer #

The Bill To customer phone number.

(Report columns continued)

Location

The Service Location customer name on the invoice (this is the name entered on the location record).

City, Street, Zip

The Service Location address.

Total

Invoice total, including tax.

Balance

Remaining balance on the invoice, including tax.

If the balance is a positive amount: The balance is an unpaid amount.

If the balance is a negative amount: The customer has made a deposit, or has a customer credit.



Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.