ServiceTitan Academy - FAQ for Academy Company AdminLast updated on 02/19/2023

A ServiceTitan Academy Company Admin can assign courses to employees, track Academy progress, and run reports.

Administrators in ServiceTitan have admin access in Academy by default. To make a user an Academy Company Admin:

1. Go to the navigation bar and click Settings .

2. From the side menu, click People > Employees. The Employee screen opens.

3. Select the employee to whom you want to give permission, and then click Edit.

4. On the Edit Employee screen that opens, click the Permissions tab.

5. In the General section, enable the Academy company admin permission.

6. When you’re finished, click Save.

As a ServiceTitan Academy Company Admin, when you log in to Academy, you start in the Learner View. This is how you can access courses to take for yourself.

To switch to Admin view, click the Admin card. In Admin view, you can run reports, assign courses, and view user activity.

To switch back to Learner view, click the Profile icon at the top right and click Learner Experience.

1. Log in to ServiceTitan Academy.

2. Click the Catalog card.

The Catalog screen includes a number of premade filters that let you search courses, curricula, and live training sessions by Alphabetical, Rating, Newest, Trending, and Mandatory options.

Active ServiceTitan users are assigned to a Prepare to Launch curriculum based on their Company Position. Each curriculum includes the basic courses related to that position to get started with ServiceTitan.

If a user changes positions, they are assigned new curricula corresponding to the new position.

Direct your employees to ServiceTitan Academy to get started. When they sign in, their assigned curricula appear on their home screen.

Assigning courses is optional. To assign courses to multiple users:

1. In ServiceTitan Academy, click the Admin card.

2. From the left side menu, click the Users icon, and then click Users.

3. On the Users screen that opens, select the employees you want to assign courses to.

4. From the Mass Actions menu, click Enroll User.

5. On the Enroll Users screen that opens, click Add Courses.

6. On the Select Courses pop-up that opens, select the courses you want to assign to the employees. You can add as many courses as you need. Tip: Use the search bar to find a specific course.

7. Click Choose.

8. When you’re finished, click Save.

The next time the employee logs in to ServiceTitan Academy, their assigned courses appear on their dashboard, or under My Courses.

Note: Employees can also enroll themselves in courses.

1. In ServiceTitan Academy, click the Admin card.

2. From the left side menu, click the Reports icon, and select the report that you want to run.

3. To view the individual progress of an employee, select the employee.

4. From the Actions menu, click User Transcript or View Enrollments.

The User Enrollment screen opens showing the individual progress of an employee.

The Academy pulls user information directly from your ServiceTitan Employee and Technician settings. To avoid issues resulting from data mismatches in Academy and ServiceTitan, we have limited your ability to edit user information in the Academy. This ensures that user information is the same in both systems at all times and service is not interrupted.

Managing user information, like editing emails, deactivating users, adding a user, making a user an admin, or changing passwords, should all be done from your ServiceTitan account. Your changes are then synced either upon that employee’s next login into Academy, or through an overnight syncing process, whichever comes first.

The new user is created in Academy upon visiting Academy and logging in using ServiceTitan, or upon clicking on any Academy course link, such as those in the in-app help widget within ServiceTitan. If the new user does not take either of these actions then they automatically appear in the Academy the following day, after the nightly data sync between ServiceTitan and Academy.