Powered by Titan Intelligence, Second Chance Leads is a Phones Pro feature that automatically reviews and flags unbooked calls that we believe can be saved with a quick follow up call back to the homeowner.
How does this feature use Titan Intelligence?
Second Chance Leads uses a machine learning algorithm to review transcriptions of calls and classify them as a lead or not a lead based on voice activity and keyword filtering.
How can I get access to Second Chance Leads?
If you are interested in participating in the beta, join the waitlist by filling out this form.
When will Second Chance Leads be available to my company?
Availability during the beta will vary between Phones Pro customers and is not guaranteed. Be on the lookout for an email from our Product team letting you know if you are admitted in the beta along with next steps. Second Chance Leads will be available for all Phones Pro customers later this summer.
Is there an additional cost for Second Chance Leads?
Second Chance Leads is included with your Phones Pro subscription. There is no additional cost to using it.
What do I need to do to prepare for this change?
If chosen to participate in the beta, you will receive an email from the Product team that includes a resource guide with instructions on how to turn on Second Chance Leads in your admin settings.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.
