Payroll and Timesheets - FAQLast updated on 10/13/2022

If a technician is not clocked out at the end of the day, they are automatically clocked out at 12:00 AM. Their clock out time for that day is set to the end time of their last completed appointment or paid non-job event.

If at midnight, a technician is working a job or is on a paid non-job event, they're automatically clocked out at 11:59 PM for that day and automatically clocked in at 12:00 AM for the next day.

To clock in and out in ServiceTitan Mobile, tap your Profile icon. Tap Clock in or Clock out to clock in and out. To start a non-job event, tap Events and select the non-job event.

This depends on your idle time settings. You can set whether idle time is paid or not and for how long.

With Simple Clock In/Out, technicians are clocked in when they are dispatched on their first job of the day. If a technician has a non-job event as their first paid event of the day, such as training, morning meetings, and administrative work, they will also be clocked in upon the start of the non-job event. You can use timesheet codes to track these events.

You can set how you want to pay for a technician’s drive time for their first job of the day by editing their payroll settings.

If a technician’s clock in and out entries are incorrect, you can edit their timesheets. To change their hours working on a job, edit their job timesheet. To change hours when a technician is neither dispatched to nor working on a job, edit their non-job timesheet.

If a technician’s payroll settings are set to pay for their first drive of the day when dispatched on a job, you can deduct their commute time, which is set in their profile, from their first drive time by selecting the Deduct commute time from first drive option.

Technicians are not docked if their dispatch time is less than their commute time. In this case, they do not accrue any paid time for their first drive.

If a technician is dispatched to a job while clocked in to a non-job event with a timesheet code, the technician is automatically clocked out of the event and their status changes to dispatched.

On-clock time starts running on the Dispatch board. Clock In/Out timesheet code on non-job timesheet shows clock-in or out time.

Start time is when technicians start getting paid. If they are paid for the first drive, the start time will be the dispatch time. Note: Technicians are paid for the first drive if they forget to clock out at the end of the day.

If the first drive is paid, which is clocked into the event, the start time will be the first arrival time, and the end time is going to be the clock out time, even if the working time on the job ended earlier. A drive time on subsequent jobs is reported during the day.

Yes, it will. For example, if a one-hour unpaid event overlaps four hours of working time on a job. Working time on the Timesheet Summary legacy report shows three hours instead, and one hour for the unpaid event. Note: This setting also impacts job costing. If an unpaid event overlaps the working time for an hour, which is factored into a non-job unpaid event, it will not be calculated into the job costing. Working time shows as an hour less than expected.

The Timesheet Summary legacy report will show that the technician clocked in one day and clocked out the other day.

No, you can’t. If you try to clock in a technician again who has previously been clocked in that day, it will only allow you to change the Clock In or Clock Out times. Note: The technician can clock back in on ServiceTitan Mobile. If the technician clocks back in, it will revert back to his original start time for the day. If you manually add a temporary clock out or Temp C/O timesheet code, it will still revert back to the original clock In of the day if the technician clocks in from ServiceTitan Mobile. When the technician clocks back out, it will automatically add a Temp C/O timesheet code to the non-job timesheet.

It clocks them out at 11:59 PM, then clocks them back in at 12:00 AM on the next day, and continues to run until they clock out.

You will be paid for all day when you use Simple Clock In/Clock Out.

Yes, it behaves the same way as if they don’t use Simple Clock In or Clock Out. Unpaid non-job events outrank paid time.

No, it doesn’t matter when you use Simple Clock In/Clock Out.