Non-job events in ServiceTitan Mobile FAQLast updated on 11/28/2022

No, technicians see all their scheduled non-job events for the next seven days including today’s date.

No, the Upcoming Appointment Visibility field applies to appointments or jobs.

Technicians see all their scheduled non-job events that are assigned timesheet codes for the next seven days including today’s date.

Technicians only need to clock into a non-job event if the selected timesheet code in the event has the Exclude from reports if the technician fails to clock in option selected in Settings > Payroll > Timesheet Codes. If this option is not specified in the timesheet code, the technician does not need to clock into the event to be paid for it.

If a technician has the Allow clock in and out permission enabled in their technician profile and a timesheet code is set up to always be visible to technicians in Settings > Payroll > Timesheet Codes, the technician can clock in and out of that timesheet code and an event appears on the dispatch board for that time. Note: Technicians can’t create future events for themselves.

The Technician Visibility settings determine when technicians can access that timesheet code in ServiceTitan Mobile.

• Timesheet code is always visible to technicians: Technicians with the Clock In And Out permission can clock in and out of this timesheet code anytime in ServiceTitan Mobile by tapping their profile icon and selecting Events.

• Timesheet code is only visible to technicians when scheduled: Technicians with the Clock In And Out permission can clock in and out of this timesheet code only when the office schedules an event with that timesheet code.

• Timesheet code is hidden from technicians: Technicians can never clock in and out of this timesheet code. They can see the scheduled events the office staff creates for them with this timesheet code.

You can use this workflow but it has some limitations. For example, if a technician’s last job runs long and overlaps an unpaid timesheet they wouldn’t get paid for the overlapping time.

Note: We recommend using technician shifts to denote when technicians are available or unavailable. For more information, see Use Technician Shifts.

1. The technician should have the clock in and out permission enabled.

2. If a timesheet code wasn’t added to the non-job event, the technician can’t clock into the event.

3. You should confirm that the selected timesheet code in the non-job event is configured in Settings > People > Payroll > Timesheet Codes to either Timesheet code is always visible to technicians, which means they can always clock into that timesheet code and create their own non-job event during their workday or the Timesheet code is only visible to technicians when scheduled, which means the office has to first create the non-job event for the technician for them to see the option to clock into it.

4. If the selected timesheet code is set to the Timesheet code is hidden from technicians, the technician can’t clock into the event. It appears on their dashboard or in the  All Jobs tab. Note: Technicians can see only their scheduled non-job events for the next seven days including today’s date.