Marketing - FAQLast updated on 10/13/2022
Should I email people who I have not done business with and who have not opted in to emails?
Can I upload HTML code to Marketing Pro?
Can I schedule automated emails?
Can agencies sign in to use Marketing Pro?
Why do campaign names have to be short?
If I have an active campaign with a name longer than 60 characters, do I need to rename it?
Does ServiceTitan Marketing Pro integrate with my current marketing software?
How does ServiceTitan Marketing handle customers who unsubscribe?
Can customers email me back?
Can I track emails I sent to customers?
If a customer has more than one email address in their customer record, can I choose which email address receives my marketing content?
Can I send marketing content to multiple email addresses that belong to the same customer?
If a customer is on the do not mail list, will they receive a marketing email?
What happens when a customer clicks the unsubscribe link in one of my marketing emails?
How do I resubscribe customers to my marketing content?
What happens if a customer labels one of my marketing emails spam?
If a customer email is added to the suppression list, can I remove it?
What happens if you set an automated campaign to keep sending until "X" happens, but also set the days for subsequent emails in a sequence?
How can I send an email template I created in Marketing Pro to one-off customer who booked a job only once?
Can my logo be larger than 400x400 pixels?
Does my logo have to be a square?
How can I manage campaign tracking phone numbers in ServiceTitan for pre-existing marketing campaigns that used only one tracking phone number?
Can I mail to a lead list?
Do you sell mailing lists?
How much do you charge to get Marketing Pro-Direct Mail?
Can I get Marketing Pro - Direct Mail but not get Marketing Pro - Reputation?
Do you offer price breaks for sending large quantities of mail?
What types of direct mail formats do you offer?
Does direct mail really work?
Can I track attributed revenue with direct mail?
Can I personalize my direct mail postcards using merge tags?
Can I schedule my mail to deliver at a later date?
Can I send a sample postcard or test to myself?
Can I upload my own created postcard? Or can I edit direct mail templates?
Can I cancel a mailing after it has been sent?
How long does it take to deliver direct mail?
Will I be notified when my pieces are delivered to homes?
Do I get charged for mail that has been returned to me?
Who should I call if I have concerns regarding my direct mail campaign?
What are the specs for printed pieces?
Can I pre-populate the return address so that I have to enter it once or do I have to enter it each time?
Will we be notified when an address comes in invalid/not verified?
If a person has moved and is not living at home, the mail piece gets sent back. Is there an option to put “Current Resident”?