Service Titan Knowledge Base

Marketing - FAQLast updated on 10/13/2022

Marketing Pro

Should I email people who I have not done business with and who have not opted in to emails?

Can I upload HTML code to Marketing Pro?

Can I schedule automated emails?

Can agencies sign in to use Marketing Pro?

Why do campaign names have to be short?

If I have an active campaign with a name longer than 60 characters, do I need to rename it?

Does ServiceTitan Marketing Pro integrate with my current marketing software?

How does ServiceTitan Marketing handle customers who unsubscribe?

Can customers email me back?

Can I track emails I sent to customers?

If a customer has more than one email address in their customer record, can I choose which email address receives my marketing content?

Can I send marketing content to multiple email addresses that belong to the same customer?

If a customer is on the do not mail list, will they receive a marketing email?

How do I resubscribe customers to my marketing content?

What happens if a customer labels one of my marketing emails spam?

If a customer email is added to the suppression list, can I remove it?

What happens if you set an automated campaign to keep sending until "X" happens, but also set the days for subsequent emails in a sequence?

How can I send an email template I created in Marketing Pro to one-off customer who booked a job only once?

Can my logo be larger than 400x400 pixels?

Does my logo have to be a square?

How can I manage campaign tracking phone numbers in ServiceTitan for pre-existing marketing campaigns that used only one tracking phone number?

Can I mail to a lead list?

Do you sell mailing lists?

How much do you charge to get Marketing Pro-Direct Mail?

Can I get Marketing Pro - Direct Mail but not get Marketing Pro - Reputation?

Do you offer price breaks for sending large quantities of mail?

What types of direct mail formats do you offer?

Does direct mail really work?

Can I track attributed revenue with direct mail?

Can I personalize my direct mail postcards using merge tags?

Can I schedule my mail to deliver at a later date?

Can I send a sample postcard or test to myself?

Can I upload my own created postcard? Or can I edit direct mail templates?

Can I cancel a mailing after it has been sent?

How long does it take to deliver direct mail?

Will I be notified when my pieces are delivered to homes?

Do I get charged for mail that has been returned to me?

Who should I call if I have concerns regarding my direct mail campaign?

What are the specs for printed pieces?

Can I pre-populate the return address so that I have to enter it once or do I have to enter it each time?

Will we be notified when an address comes in invalid/not verified?

If a person has moved and is not living at home, the mail piece gets sent back. Is there an option to put  “Current Resident”?

Will I need to create a unique tracking phone number first?

How much will we be charging existing Marketing Pro customers for Direct Mail?

Is postage included in the pricing?

What’s the difference between Direct and Attributed Revenue?

How does a Marketing Pro campaign generate direct revenue?

Why is the Direct Revenue for my email campaign $0?