Service Titan Knowledge Base

Manual Calls- FAQLast updated on 02/08/2022

Manual Calls - FAQ

What is a manual call in ServiceTitan?

How do I create a manual call?

Why would a manual call not appear in the Agent Scorecards?

Why is a manual call not labeled as booked?

Is it possible to reclassify a manually booked job as booked?

What’s the best way to report on manual calls?

Does marketing reporting include manual calls?

What’s the difference between a Manual Call Booked and an Outbound Call Booked?

How do I reclassify an outbound call?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.