Service Titan Knowledge Base

Manual Calls- FAQLast updated on 02/08/2022

Manual Calls - FAQ

What is a manual call in ServiceTitan?

How do I create a manual call?

Why would a manual call not appear in the Agent Scorecards?

Why is a manual call not labeled as booked?

Is it possible to reclassify a manually booked job as booked?

What’s the best way to report on manual calls?

Does marketing reporting include manual calls?

What’s the difference between a Manual Call Booked and an Outbound Call Booked?

How do I reclassify an outbound call?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.