Service Titan Knowledge Base

Inventory and Purchase Orders FAQLast updated on 03/01/2023

Purchase orders

How can I create and track purchase orders?

Can I edit purchase orders in Pending status?

I have the ability to edit purchase orders and my purchase order is still pending but it is not allowing me to edit the job number. Why can’t I edit the Job number on a pending PO?

Can I edit purchase orders in Sent or Partially Received status?

How can I receive a purchase order?

How can I cancel a purchase order?

Why am I no longer able to edit purchase orders that are in Sent status?

Can I add or edit job purchase orders even after the invoice is exported?

Does the quantity count decrease in the inventory location once the purchase order (PO) is received?

Will I have double job costing if I add an item to a purchase order (PO) when the PO is fully received?

Why should I set up General Ledger Account Mapping in Inventory Configuration > Purchasing?


Can I edit the item’s receipts?

Can I cancel the item’s receipt?


How can I return an item to my vendor?

Can I edit returns?

Can I cancel returns?


Why don’t all of my vendors show up in the Pricebook?

What happened to the previous materials Cost field?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.