Service Titan Knowledge Base

Emergency Phones Fallback- FAQLast updated on 06/07/2022

Should all mobile phones that receive the forwarded calls temporarily disable their personal voicemail?

What causes an incoming call to not ring any phones when this feature is turned on?

If two people answer at the same time, who gets the call?

Do the cell numbers correlate with employee accounts or do the CSRs still need to click green bubbles?

If a representative rejects the call on their cell phone, does it go to that cell phone's voicemail?

If my account has an existing call greeting and voicemail greeting, does it play both?

Is there a default recording for me to select?

Can Phones Pro users use this functionality?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.