Dispatch Board FAQLast updated on 01/26/2023

Technicians must have a scheduled non-job event, have been assigned to a job, or have clock in or clock out timesheets to appear on the Dispatch Board for a previous date.

Group technicians by teams:

1. Go to the navigation bar and click Settings > People > Technicians.

2. Click Edit for the technician you wish to assign to a team.

3. The Profile tab opens by default.

4. In the Team field in the Dispatching section, enter the team name. You can create a new team or add the technician to an existing team. For more, see How to manage and view technician teams.

Check a technician out:

1. Go to the navigation bar and click Dispatch.

2. From the Dispatch Board, click Settings .

3. Deselect the box next to the technician you would like to check out.

4. When you’re finished, click Apply Changes.

   Note: The changes apply to the day you set it for, so you need to do it manually for every day you want them out of the board. Also, if you check out a technician who has a scheduled job for that day, the job bubble will disappear from the Dispatch Board and the technician will not be able to dispatch to the job. For more, see Configure the Dispatch Board.

Set up zones:

1. Go to the navigation bar and click Settings > Operations > Zones.

2. Click Add to create zones.

3. Select a color and fill in the details.

4. Go to Settings > People > Technicians > Edit to apply a zone to a technician. For more on zones, see Set up and use zones.

1. In ServiceTitan, go to the navigation bar and click Settings > Integrations > GPS. 

2. Check which GPS provider is set up and click Edit > Devices.

3. Check if the technician has a device assigned to them.

4. If the technician has a device already assigned, ask them to double-check if they have Location Services enabled for ServiceTitan Mobile.

1. From the Dispatch Board, click the technician's picture you want to text.

2. Click Send Message. For more, see Text technicians.

If an appointment is scheduled for more than 30 days, it won’t appear consistently on the Dispatch Board. Book a separate appointment for each day of the job and they will appear on the Dispatch Board as expected.

The Business Unit filter on the Dispatch Board filters by the technician’s Business Unit.

Only jobs with validated addresses appear on the Dispatch Board map. If the address for that job isn't validated, it will not appear on the map.

Note: To validate the address, click the question mark next to the address on the Customer screen.

All new jobs and updates of jobs are updated automatically once there is a change. Filters applied to the board don’t change upon refresh.

To stop texts:

• Enable the Disable Dispatch Text when Technician Self-Dispatches configuration. Note: Technicians will still receive dispatch notifications if the office dispatches them.

To stop emails:

• Remove noreply@servicetitan.com from the Dispatch Email From configuration.

The Dispatch Board shows jobs scheduled for today that have been canceled, while the Dashboard shows jobs that were put in canceled status today.