Service Titan Knowledge Base

Customer Portal- FAQLast updated on 03/22/2022

Customer Portal

What is a Customer Portal?

Are there any requirements to access the Customer Portal?

How can I access the Customer Portal?

Can I reset the Customer Portal URL Host field?

Can I use the name of the Host ServiceTitan has reserved?

Is there a minimum and maximum character length to set the Customer Portal URL Host name?

Can I log in the Customer Portal if ServiceTitan Payments is not enabled?

Can I make a payment in the Customer Portal if ServiceTitan payments is not enabled?

Why can’t I process credit cards through the Customer Portal?

Do all location’s histories and invoices appear in their Customer Portal account if a customer has multiple locations with the same email associated?

Can a customer pay multiple invoices with one charge in the Customer Portal?

Where can I find the payments made online through the Customer Portal?

How can I benefit from using the Customer Portal?

Can customers pay with GreenSky in the Customer Portal?

Can my customers submit appointment requests for jobs in the Customer Portal?

Where do the Web Appointment Scheduler requests by my customers appear?

Do $0 jobs appear in the Customer Portal?



Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.