Service Titan Knowledge Base

Customer Notifications - FAQLast updated on 09/09/2022

Customer Notifications - FAQ

How often are customer surveys sent to my customers?

What’s the difference between an SMS and MMS text message?

How do I tell if notifications are on or off?

I don't want to send out any notifications to commercial customers. What can I do?

I'm worried about my customers complaining that they receive too many dispatch notifications. What should I do?

I want to put in my own notification message. Can I customize the notification message?

I don't want customers to see an arrival window based on my business hours. How do I change this?

I want to provide customers with the actual job start time. How do I do this?

What happens if mobile numbers are entered as landlines? Will customers receive their texts?

I’d like to turn on real-time technician tracking. Are my technicians using the right kind of device?

How do I prevent notifications from going to the customer's spam box?

My account is configured to auto-arrive technicians when they get to a job site. How does this work with real-time technician tracking?

Why do I need to enter business unit phone numbers?

How do I see confirmation that notifications have been sent out to a customer?

What if the customer is a Do Not Mail customer?

Do I need to provide an arrival window?

Can I give the customer the arrival time only?

Will customers be able to text or call the number back?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.