Customer Notifications - FAQLast updated on 09/09/2022
Customer Notifications - FAQ
How often are customer surveys sent to my customers?
What’s the difference between an SMS and MMS text message?
How do I tell if notifications are on or off?
I don't want to send out any notifications to commercial customers. What can I do?
I'm worried about my customers complaining that they receive too many dispatch notifications. What should I do?
I want to put in my own notification message. Can I customize the notification message?
I don't want customers to see an arrival window based on my business hours. How do I change this?
I want to provide customers with the actual job start time. How do I do this?
What happens if mobile numbers are entered as landlines? Will customers receive their texts?
I’d like to turn on real-time technician tracking. Are my technicians using the right kind of device?
How do I prevent notifications from going to the customer's spam box?
My account is configured to auto-arrive technicians when they get to a job site. How does this work with real-time technician tracking?
Why do I need to enter business unit phone numbers?
How do I see confirmation that notifications have been sent out to a customer?
What if the customer is a Do Not Mail customer?
Do I need to provide an arrival window?
Can I give the customer the arrival time only?
Will customers be able to text or call the number back?
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.