Service Titan Knowledge Base

Customer Notifications - FAQLast updated on 09/09/2022

Customer Notifications - FAQ

How often are customer surveys sent to my customers?

What’s the difference between an SMS and MMS text message?

How do I tell if notifications are on or off?

I don't want to send out any notifications to commercial customers. What can I do?

I'm worried about my customers complaining that they receive too many dispatch notifications. What should I do?

I want to put in my own notification message. Can I customize the notification message?

I don't want customers to see an arrival window based on my business hours. How do I change this?

I want to provide customers with the actual job start time. How do I do this?

What happens if mobile numbers are entered as landlines? Will customers receive their texts?

I’d like to turn on real-time technician tracking. Are my technicians using the right kind of device?

How do I prevent notifications from going to the customer's spam box?

My account is configured to auto-arrive technicians when they get to a job site. How does this work with real-time technician tracking?

Why do I need to enter business unit phone numbers?

How do I see confirmation that notifications have been sent out to a customer?

What if the customer is a Do Not Mail customer?

Do I need to provide an arrival window?

Can I give the customer the arrival time only?

Will customers be able to text or call the number back?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.