Call Screen - FAQLast updated on 06/29/2022

If you don't click the green call bubble, the call will still be recorded. ServiceTitan will automatically record every call answered within the office, even if the call is abandoned (green call bubble isn't clicked).

To maintain accurate records and reporting, the office manager will need to listen to all abandoned calls, and attach the correct CSR to the call. Clicking the green call bubble avoids this unnecessary step.