Service Titan Knowledge Base

Adjustable Capacity Planning (ACP) FAQLast updated on 01/24/2023

Adjustable Capacity Planning

What is Adjustable Capacity Planning (ACP)?

How do I set up ACP?

How do I use ACP?

What does the percentage mean that appears on the arrival windows after clicking Get Availability?

Where can I view my company’s current overall capacity for the week?

Do all my technicians need to be assigned to a business unit in order to use ACP?

Do all my technicians need to have technician shifts set up in order to use ACP?

What should I do if ACP availability looks incorrect?

Why don’t I see the breakdown of availability per arrival window on the Capacity Planning Board?

Do unassigned jobs deduct availability in ACP?

Does ACP integrate with the Web Appointment Scheduler?

Does ACP integrate with HomeAdvisor?

Does ACP integrate with Google Local Service Ads?

Why doesn't my arrival window selection persist after clicking Select Window on the call booking screen?

How do Automatic Adjustments work?

Do Arrival Window Restrictions work with ACP?

Why do I see the message “Your administrator has not enabled capacity planning for this Business Unit. Please select an arrival window manually” when I click Get Availability”?

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.