---
title: "Why one of my employees can’t edit customer profiles?"
slug: "why-one-of-my-employees-cant-edit-customer-profiles"
updated: 2026-10-15T03:11:42Z
published: 2026-10-15T03:11:42Z
canonical: "help.servicetitan.com/why-one-of-my-employees-cant-edit-customer-profiles"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why one of my employees can’t edit customer profiles?

## Problem

The customer can't edit or add customer contact information. Their permissions show they should be able to do this. When trying to save changes, the system does not allow it.

## Solution

Resolve issues with editing customer profiles in ServiceTitan.

### Edit employee details

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-17T12%3A07%3A52Z&se=2026-10-17T13%3A07%3A52Z&sr=c&sp=r&sig=y%2F7IHHjrPuD4dMu0%2BIuzm2YY4iDK%2BK1Ih6SzVEoFRqw%3D) **> People > Employees.**
2. Select the employee and click **Edit.**
3. Click the **Permissions** tab.
4. Check if the **Edit customer** permission is enabled.
5. If they have permission but still can't make edits.
  - Try to edit another Customer Record.
  - Clear cache.
  - Check for error messages when trying to save the edits.

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)