Why is the online payment link not working for my customer?

  • Updated on Mar 27, 2026
  • Published on Feb 9, 2026
  • 1 minute(s) read
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Problem

Your customer is trying to use the online payment link, but it's not working.

Solution

The online payment link will not work for the following reasons:

  • The invoice associated with the online payment link has already been exported

  • The invoice associated with the online payment link is an adjustment invoice.

  • The Online Payment Link on the invoice email template is using square brackets instead of curly brackets. For example, your template is using [OnlinePaymentLink] instead of {OnlinePaymentLink}. Make sure you are using curly brackets {OnlinePaymentLink}.

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