---
title: "Can’t see Google Ads campaign on the Marketing Ads dashboard even though it’s active in the Google Ads Settings"
slug: "why-is-an-active-google-ads-campaign-missing-from-dashboard"
tags: ["Area - Marketing Pro (v1)", "Area - Marketing Pro (v2)", "Role - Admin", "Focus - Service Replacement", "Type - Residential", "Type - Commercial"]
updated: 2026-10-16T00:55:57Z
published: 2026-10-16T00:55:57Z
canonical: "help.servicetitan.com/why-is-an-active-google-ads-campaign-missing-from-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can’t see Google Ads campaign on the Marketing Ads dashboard even though it’s active in the Google Ads Settings

## Problem

Users may not see specific Google Ads campaigns on their *Marketing Ads* dashboard even though those campaigns are active in the Google Ads Marketing Integrations Settings. Follow the steps below to help resolve the issue.

## Solution

### See Google Ads campaigns

Google Ads campaigns will only appear on the Marketing Pro > *Marketing > Ads* dashboard if they're active on the ServiceTitan *Campaign Settings* page. Follow the steps below to help resolve the issue.

1. In ServiceTitan, go to **Settings > Integrations > Marketing Integrations.**
2. Under the *Digital Ads* section, click **Configure** for Google Ads. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-bcvb27fw.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A00%3A42Z&se=2026-11-12T11%3A00%3A42Z&sr=c&sp=r&sig=oCgpD09GyYU3bL4sbJJ0BrUFc1Op9aiivySEjpdqukE%3D)
3. Click **View** for the *Google campaigns* section. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-yrxvj9jt.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A00%3A42Z&se=2026-11-12T11%3A00%3A42Z&sr=c&sp=r&sig=oCgpD09GyYU3bL4sbJJ0BrUFc1Op9aiivySEjpdqukE%3D)
4. Click the **Down** arrow icon to expand the list of Google Ads campaigns. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-9kusf954.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A00%3A42Z&se=2026-11-12T11%3A00%3A42Z&sr=c&sp=r&sig=oCgpD09GyYU3bL4sbJJ0BrUFc1Op9aiivySEjpdqukE%3D)
5. From the list of Ads campaigns, highlight and copy the entire name of the affected campaign that isn't appearing on the Ads dashboard.
6. Go to **Settings > Operations > Campaigns**.
7. On the *Campaigns* page, click the **Funnel** icon in the *Active* column header.
8. In the *Active* column *Filter* pop-up, uncheck *Active*, check *Inactive*, and click **Filter** to see only inactive campaigns. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-yy0ye879.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A00%3A42Z&se=2026-11-12T11%3A00%3A42Z&sr=c&sp=r&sig=oCgpD09GyYU3bL4sbJJ0BrUFc1Op9aiivySEjpdqukE%3D)
9. Click the **Funnel** icon in the *Name* column header.
10. In the *Name* column *Filter* pop-up, paste the copied campaign name from Step 5 into the field below *Contains*, and click **Filter**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-01p9c6dc.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A00%3A42Z&se=2026-11-12T11%3A00%3A42Z&sr=c&sp=r&sig=oCgpD09GyYU3bL4sbJJ0BrUFc1Op9aiivySEjpdqukE%3D)
11. If the Ad campaign appears and there's no checkmark under the *Active* column for it, check the box to the left of the Ad campaign and then click **Activate** to reactivate it. This should allow the Ad campaign to appear on the *Marketing > Ads* dashboard. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-5etqdiet.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A00%3A42Z&se=2026-11-12T11%3A00%3A42Z&sr=c&sp=r&sig=oCgpD09GyYU3bL4sbJJ0BrUFc1Op9aiivySEjpdqukE%3D)

If the Ad campaign appears and there's already a checkmark under the *Active* column for it, please reach out to [ServiceTitan Support](/v1/docs/contact-servicetitan-technical-support) for further assistance.

### Related Content

- [Google Ads Integration](/v1/docs/google-ads-integration)
- [Google Analytics Integration](/v1/docs/google-analytics-integration)
- [Getting Action Cancelled errors on the Marketing Overview and Ads pages when trying to access Marketing Pro](/v1/docs/fix-action-cancelled-errors-on-markeing-and-ads-screens)

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)