---
title: "What steps do I need to take to make a technician appear on the Dispatch Board if they are not currently showing up?"
slug: "why-is-a-technician-missing-from-the-dispatch-board"
updated: 2026-07-11T16:49:10Z
published: 2026-07-11T16:49:10Z
canonical: "help.servicetitan.com/why-is-a-technician-missing-from-the-dispatch-board"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What steps do I need to take to make a technician appear on the Dispatch Board if they are not currently showing up?

## Problem

The technician is not appearing on the Dispatch Board because their business unit is not included in the Dispatch Board settings. You can fix this in the Dispatch Board settings.

## Solution

1. Go to the navigation bar and click **Dispatch**.
2. Confirm there are no filters selected that would prevent the technician from appearing on the board.
3. Click **Settings** at the top of the Dispatch Board.
4. On the *Technician Management* screen that opens, make sure the technician is selected.
5. Review the business units selected and add any missing business units you want to include by default. You can also clear the list to include all business units.
6. Click **Save**.

Now, the technician should appear on the Dispatch Board.

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)