---
title: "What is the solution for a technician not being able to listen to a call recording on their mobile device?"
slug: "why-cant-technicians-play-call-recordings-on-mobile"
tags: ["Area - Phones", "Role - Admin", "Role - CSR Dispatch", "Role - Technician", "Type - Residential", "Type - Commercial", "Focus - Service Replacement", "Focus - Construction"]
updated: 2026-10-16T01:59:03Z
published: 2026-10-16T01:59:03Z
canonical: "help.servicetitan.com/why-cant-technicians-play-call-recordings-on-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the solution for a technician not being able to listen to a call recording on their mobile device?

## Problem

The technician cannot play Call Recordings on their mobile device.

## Solution

### Workflow Summary

Verify that mobile settings and technician permissions are correctly configured.

### Check the Data Access Options for the mobile app

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A27%3A18Z&se=2026-11-13T10%3A27%3A18Z&sr=c&sp=r&sig=8PiNSGV3AGwykW3JAMz4mqHdKA1MtzEWhaZpVTIztdA%3D) .
2. Go to **Integrations > Mobile**.
3. Under the *Data Access Options*, select **Customer call record**.

### Check the technician's permissions

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A27%3A18Z&se=2026-11-13T10%3A27%3A18Z&sr=c&sp=r&sig=8PiNSGV3AGwykW3JAMz4mqHdKA1MtzEWhaZpVTIztdA%3D) .
2. Click **People > Technicians**.
3. Navigate to the **Permissions** tab.
4. In the *Job Booking & Dispatching* section, select **Listen to call recording (mobile)**.
5. When you're finished, click **Save Changes**.

Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan.

**What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance.

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)