---
title: "Why can't my new CSR see everything on the Dispatch Board?"
slug: "why-cant-my-new-csr-see-everything-on-the-dispatch-board"
updated: 2026-07-11T16:50:44Z
published: 2026-07-11T16:50:44Z
canonical: "help.servicetitan.com/why-cant-my-new-csr-see-everything-on-the-dispatch-board"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't my new CSR see everything on the Dispatch Board?

## Problem

A new CSR can't see everything on the Dispatch Board.

## Solution

1. Check the Dispatch Board filters to make sure nothing is hidden.
2. Check if the permissions and other settings in the new CSR's employee profile match other CSRs who can see everything on the Dispatch Board.
3. Ask the new CSR to click **Refresh** at the top of the Dispatch Board.
4. Confirm if the new CSR can now see everything on the Dispatch Board.

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)