---
title: "Why can’t I see all the business units and job types on the Call Booking screen and all the technicians on the Dispatch Board?"
slug: "why-cant-i-see-all-the-business-units-and-job-types-on-the-call-booking"
tags: ["Area - Jobs, Appts, Projects", "Role - Admin", "Focus - Construction", "Focus - Service Replacement", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T00:42:00Z
published: 2026-10-16T00:42:00Z
canonical: "help.servicetitan.com/why-cant-i-see-all-the-business-units-and-job-types-on-the-call-booking"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I see all the business units and job types on the Call Booking screen and all the technicians on the Dispatch Board?

## Problem

I can't see all business units and job types when booking a job. The Dispatch Board does not show all technicians.

## Solution

Remove the business unit in your profile settings. This will show all business units, job types, and technicians.

### Update your employee permissions

1. Go to the navigation bar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-see-all-the-business-units-and-job-types-on-the-call-booking-screen-and-all-the-technicians-on-the-dispatch-board-image-irqrdjz2.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A14%3A33Z&se=2026-11-12T09%3A14%3A33Z&sr=c&sp=r&sig=1OAN8h9tLK7LXyI3zU%2Fg8nkG3FGZQh2NhTsff9nM6q8%3D)**.
2. In the side panel, click People > Employees.
3. Select the employee and click **Edit.**
4. In the *Profile* tab, remove the *Business Unit* from the dropdown.
5. Click **Save Changes.**

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)