---
title: "Why Bill To information isn’t updating on invoices"
slug: "why-bill-to-information-isnt-updating-on-invoices"
updated: 2026-03-27T01:35:40Z
published: 2026-03-27T01:35:40Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Bill To information isn’t updating on invoices and how to resolve it

## Introduction

This guide covers how to resolve issues when the **Bill to** field on an invoice does not update to match changes made on the job page. This problem occurs when a payment is linked to the invoice.

## Problem

The **Bill to** field on an invoice does not reflect changes made on the job page. A failed payment tied to the invoice prevents the system from updating the field.

## Solution

### Workflow Summary

The **Bill to** field on an invoice does not reflect changes made on the job page despite other records reflecting the update. A failed payment tied to the invoice prevents the system from updating the field. Remove linked payments from the invoice first. Then update the bill to field on the job.

### Remove failed payments from invoice then update Bill To field

1. Go to the invoice that needs the **Bill to** field updated.
2. Check if there are any payments linked to the invoice.
3. [Remove any payments](/v1/docs/edit-or-delete-payments-on-invoices#edit-unapply-or-delete-a-payment-credit-from-an-invoice) tied to the invoice, including failed payments.
4. Return to the job page.
5. [Update the Bill to information](/v1/docs/change-bill-to-customer-on-job-or-project#change-bill-to-customer-on-job-record) on the job.
6. Verify the invoice now shows the correct **Bill to** information.