---
title: "What is causing all phones in the office to ring simultaneously when one person is dialing out from ServiceTitan?"
slug: "why-are-all-phones-ringing-during-outbound-calls-in-servicet"
tags: ["Area - Phones", "Role - Admin", "Role - CSR Dispatch", "Type - Residential", "Type - Commercial", "Focus - Service Replacement", "Focus - Construction"]
updated: 2026-10-16T02:01:19Z
published: 2026-10-16T02:01:19Z
canonical: "help.servicetitan.com/why-are-all-phones-ringing-during-outbound-calls-in-servicet"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing all phones in the office to ring simultaneously when one person is dialing out from ServiceTitan?

## Problem

When dialing out from ServiceTitan, it rings to every phone in the office. This is because one number is set as all of the office numbers.

## Solution

This is because one number is set as *Office Phone* for all the employee profiles.

### Check employee settings

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A07%3A15Z&se=2026-11-13T11%3A07%3A15Z&sr=c&sp=r&sig=ANvzjGyx0aMXc5sE8quPVasIk95LOJzKVdTzVsAY5dw%3D) .
2. Select **People > Employees**.
3. Hover over the employee accounts and click **Edit**.
4. Go to the *Contact Information* section and check their *Office Phone* number.
5. If the *Office Phone* number is the same for all the employees, change the number for each user to their specific phone number.
6. When finished, click **Save**.