---
title: "What is the way to know which employee read a chat message first?"
slug: "what-is-the-way-to-know-which-employee-read-a-chat-message-first"
updated: 2026-04-02T01:43:24Z
published: 2026-04-02T01:43:24Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the way to know which employee read a chat message first?

## Problem

Users want to know who reads a chat message first to manage responses better. They face issues with chats being read and not responded to.

## Solution

Understand that currently, ServiceTitan does not offer a feature to see who reads a chat message first. However, as a workaround, you can setup an alert to get notified once a chat comes in.

### Setup an Alert

1. Go to **Settings > Integrations > Alerts.**
2. Click **Add**.
3. Under *Type* dropdown select **chat**.
4. Under *Recipients* dropdown select the user that you want to be notified once a chat comes in.

Once the alert is setup, the recipient selected will be notified every time a customer sends a chat.