---
title: "What is the process for removing a ZIP code from the Not in service area in ServiceTitan?"
slug: "what-is-the-process-for-removing-a-zip-code-from-the-not-in"
updated: 2026-10-15T03:09:09Z
published: 2026-10-15T03:09:09Z
canonical: "help.servicetitan.com/what-is-the-process-for-removing-a-zip-code-from-the-not-in"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for removing a ZIP code from the Not in service area in ServiceTitan?

## Problem

A ZIP code appears under a customer profile's Zone as *Not in Service Area* because it was not added to a zone.

## Solution

1. In the top toolbar, click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-17T11%3A33%3A07Z&se=2026-10-17T12%3A33%3A07Z&sr=c&sp=r&sig=RHlCQ87nJBbuOgMHo2xYt6QKaU3Tf1RCagVyTHNeTZU%3D) **>** **Operations > Zones**.
2. Find the zone you want to add the ZIP code to. If it does not exist, create a new zone:
  1. To add to an existing zone, click the zone name.
  2. To create a new zone, click **Add**.
3. Enter the missing ZIP Code in the designated field:
  1. If adding to an existing field, enter the ZIP code in the **Zip Codes** field.
  2. If creating a new zone, follow the prompts to name the zone and add the ZIP code.
4. Save your changes.

By following these steps, you should successfully add the ZIP code to a service zone, removing it from the *Not in Service Area* status.

A zone is a group of zip codes. Zones are generally used for organizational purposes. By setting up Zones in ServiceTitan, a color coded system will be created to help you organize jobs in certain locations both on the Dispatch Board and the Schedule Page. You may refer to zones as service areas within your business.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)