---
title: "What is causing the business unit box to be grayed out and not allowing you to select one when booking a job from the call booking screen?"
slug: "what-is-causing-the-business-unit-box-to-be-grayed-out-and-not-allowing-you"
updated: 2026-04-02T18:45:42Z
published: 2026-04-02T18:45:42Z
canonical: "help.servicetitan.com/what-is-causing-the-business-unit-box-to-be-grayed-out-and-not-allowing-you"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing the business unit box to be grayed out and not allowing you to select one when booking a job from the call booking screen?

## Problem

When trying to book a job, the *Business Unit* dropdown is grayed out. You cannot choose a business unit.

## Solution

If you have an assigned business unit (BU) in your employee profile, this BU is automatically selected when you book a job, and the BU dropdown menu will be grayed out. To fix this, remove the assigned BU from your profile.

### Remove an assigned BU from an employee profile

1. Go to the navigation bar and click **Settings**.
2. In the side panel, go to **People > Employees**.
3. Click **Edit** for the employee who can't select a Business Unit when booking a job.
4. Remove the selected Business Unit from the profile.
5. Click **Save Changes**.

Following these steps, you should now be able to select a BU when booking a job.