---
title: "Web Connector Opening Second Company File"
slug: "web-connector-opening-second-company-file"
updated: 2026-03-12T02:38:35Z
published: 2026-03-12T02:38:35Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Web Connector Opening Second Company File

## Problem

After upgrading to Quickbooks 2024 Enterprise from Quickbooks Enterprise 2023, and re-adding the Web Connector certificate, the Web Connector wants to open a second company file instead of using the current open file of Quickbooks. Even after uninstalling and reinstalling the Web Connector, the issue persists. When attempting to add a certificate, the Web Connector still wants to open a second company file.

## Solution

1. Follow the steps outlined [here](/v1/docs/servicetitan-web-connector-closing-during-batch-export) to uninstall and reinstall the ST Web Connector.
2. Add the certificate to Quickbooks.
3. Make sure QuickBooks is selected to run in Admin mode.
4. Export a batch to test if the issue is resolved.

If the issue persists, contact [Technical Support](http://go.servicetitan.com/ask) for further assistance.