---
title: "Web Connector Opening Second Company File"
slug: "web-connector-opening-second-company-file"
updated: 2026-10-15T02:43:16Z
published: 2026-10-15T02:43:16Z
canonical: "help.servicetitan.com/web-connector-opening-second-company-file"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Web Connector Opening Second Company File

## Problem

After upgrading to Quickbooks 2024 Enterprise from Quickbooks Enterprise 2023, and re-adding the Web Connector certificate, the Web Connector wants to open a second company file instead of using the current open file of Quickbooks. Even after uninstalling and reinstalling the Web Connector, the issue persists. When attempting to add a certificate, the Web Connector still wants to open a second company file.

## Solution

1. Follow the steps outlined [here](/v1/docs/servicetitan-web-connector-closing-during-batch-export) to uninstall and reinstall the ST Web Connector.
2. Add the certificate to Quickbooks.
3. Make sure QuickBooks is selected to run in Admin mode.
4. Export a Batch to test if the issue is resolved.

If the issue persists, contact [Technical Support](http://go.servicetitan.com/ask) for further assistance.

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)