--- title: "View Availability Details in Capacity Reporting Advanced Mode" slug: "view-availability-details-in-capacity-reporting-advanced" updated: 2026-04-25T01:33:57Z published: 2026-04-25T01:33:57Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # View Availability Details in Capacity Reporting Advanced Mode ## Overview In the [Daily view of Capacity Reporting](/v1/docs/use-advanced-mode-in-adaptive-capacity-reporting), you can click a time slot to gain insight into Adaptive Capacity's calculation process. This helps you understand where the data points of a given cell are coming from. --- ### #### Who uses this feature - Administrators, owners, and managers - Primarily benefits Residential Service and Commercial Service business types - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please reach out to your Customer Success Manager (CSM) to get access. - The *Apply Manual Adjustments* permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - Availability Details in Capacity Reporting are different from Availability Details in Get Adaptive Availability. For more, see [View Availability Details in Get Adaptive Availability while scheduling jobs](/v1/docs/view-availability-details-in-get-adaptive-availability). ## View Availability Details in Capacity Reporting Advanced Mode Click a time slot in the *Daily* view of Capacity Reporting Advanced Mode to open Availability Details. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-c1ew7wm5.png) ### Top section At the top of the *Availability Details* flyout, you can see: - **Raw Capacity:**The total hours produced by the technicians naturally from shifts or business hours. This is the *Natural Capacity Provided* portion of the [Adaptive Capacity calculation](/v1/docs/adaptive-capacity-overview-learn-how-it-works#how-natural-capacity-calculation-works). - **Adjustments:**The number of hours added or subtracted from raw capacity as a result of [manual adjustments in reporting](/v1/docs/use-advanced-mode-in-adaptive-capacity-reporting#manually-adjust-capacity-in-capacity-reporting-advanced-mode) and [adjustments in rule settings.](/v1/docs/optimize-adaptive-capacity-configure-strategic-rules) - **Assigned:**The number of hours from jobs that are already assigned to technicians. This is the *Capacity Consumed* portion of the [Adaptive Capacity calculation](/v1/docs/adaptive-capacity-overview-learn-how-it-works#how-natural-capacity-calculation-works). - **Unassigned:**The number of pending hours from jobs that are not yet assigned to technicians. This is the *Capacity Consumed* portion of the [Adaptive Capacity calculation](/v1/docs/adaptive-capacity-overview-learn-how-it-works#how-natural-capacity-calculation-works). - **Open Hours:**The number of available hours. This is the *Open Capacity* portion of the [Adaptive Capacity calculation](/v1/docs/adaptive-capacity-overview-learn-how-it-works#how-natural-capacity-calculation-works). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-vqlfaeqe.png) > [!NOTE] > **Note:** The numbers listed here correspond to the [data points](/v1/docs/use-advanced-mode-in-adaptive-capacity-reporting#data-points) listed in the cell you selected from the report. ### Raw Capacity The *Raw Capacity* section provides a breakdown of each technician's hours contributing to the total hours of raw capacity. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-gj397eo6.png) ### Adjustments The *Adjustments* section provides a breakdown of where the added or subtracted hours from raw capacity are coming from, whether it's from rule settings or manual adjustments to the report. > [!TIP] > **Tip:** Click **Manage rules** to go directly to Adaptive Capacity Configuration. If you need to remove a manual adjustment, click **Delete ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-d7aypkno.png)** and confirm the removal. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-x61fhu4s.png) > [!WARNING] > **Caution:** Deleting a manual adjustment may impact the availability of related time frames and dimensions. This action cannot be undone. ### Done or Assigned The *Done or Assigned* section provides a breakdown of the jobs and non-job events that are assigned to technicians. > [!TIP] > **Tip:** Click a **job number** to go directly to the job record for that job. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-080o7rpo.png) ### Unassigned In the *Unassigned* section, you can see pending hours from jobs that aren't assigned to a technician yet. These hours impact overall availability. > [!TIP] > **Tip:** Click a **job number** to go directly to the job record for that job. You can also click **Open in Dispatch Board** to view the availability of the day in more detail, so you can double-check and compare it with the information listed in Availability Details. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-3s5nl7to.png) ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Optimizing Adaptive Capacity for Managers](https://servicetitan.docebosaas.com/academy/learn/courses/46/Optimizing-Adaptive-Capacity-for-Managers) - See [Use Advanced Mode in Adaptive Capacity Reporting to plan your week and make manual adjustments](/v1/docs/use-advanced-mode-in-adaptive-capacity-reporting) - See [Use Simple Mode in Adaptive Capacity Reporting to plan your week](/v1/docs/use-simple-mode-in-adaptive-capacity-reporting-to-plan-week) - See [Adaptive Capacity overview: Learn how it works](/v1/docs/adaptive-capacity-overview-learn-how-it-works) - See [Prepare for Adaptive Capacity: Configure core settings and features](/v1/docs/prepare-for-adaptive-capacity-configure-core-settings)