--- title: "Use the Weekly Dispatch Board" slug: "use-the-weekly-dispatch-board" tags: ["Area - Dispatching", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"] updated: 2026-05-19T08:42:31Z published: 2026-05-19T08:42:31Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Use the Weekly Dispatch Board ## Overview With ServiceTitan's Weekly Dispatch Board, you have an actionable view of your technicians' job appointments and schedules across a five-day or seven-day period. Use the Weekly Board with the [Daily Board](/v1/docs/use-the-daily-dispatch-board) to complete all your dispatching workflows in ServiceTitan. This eliminates the need for time-consuming external workarounds. --- ### [Weekly Dispatch Board - ST-72 Video](https://fast.wistia.net/embed/iframe/hyd5akq7l0?web_component=true&seo=true&videoFoam=false) #### Who uses this feature - Administrators, dispatchers, CSRs, managers, and other office employees - Applies to all business types ## Things to know - To manage jobs on the Weekly Dispatch Board, click a job bubble and [use the Job Details Flyout](/v1/docs/use-the-job-details-flyout-on-the-dispatch-board). You can also click **More Actions**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png)on a job bubble to use the quick action menu. - The Jobs Tray on the Weekly Board includes an *Assigned* tab that shows job appointments that are *Scheduled* and *Assigned*. - You can expand the Jobs Tray to a full-screen view and keep it open in a separate window while you work. - Technician messaging and dispatch notifications are currently only available on the Daily Board. - If you are using the top navigation bar interface, click Dispatch then on the*Dispatch Board*screen to open a dropdown menu where you can switch between: - *Classic Dispatch Board* - *Dispatch Board* - On the Dispatch Board, you can switch between the Day and Week tabs. - *Map* - *Crews* ![User interface showing options for Dispatch Board with Day and Week views.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image30(1).png) - If you are using the left navigation bar interface, navigation options are grouped into sections: - Boards: Navigate between: - Weekly Dispatch Board - Daily Dispatch Board - Classic Dispatch Board - Tools: Navigate to: - Map - Crew Scheduling - Dispatch Pro: If Dispatch Pro is activated for your account, you can access: - Console - Supervisor Console ![Navigation menu displaying various dispatch boards and tools for crew scheduling.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image51.png) ## Best practices - Switch between the *Daily* and *Weekly* view of the Dispatch Board as needed to complete your dispatching workflows in ServiceTitan. ## Use cases - Plan ahead for additional appointments requested, multi-day jobs, install jobs, and preventative maintenance jobs. - For example, as a dispatcher or coordinator you need to assign a technician to a job appointment for a recurring maintenance job. Use the Weekly Dispatch Board to view your technicians' schedules across a five-day or seven-day period, plan ahead, and find the best available technician for the job. ## View the Weekly Dispatch Board The Weekly Dispatch Board helps you simplify job management on a weekly scale. Use it to complement the [Daily Board](/v1/docs/use-the-daily-dispatch-board) for compound and efficient dispatch decision-making. To open the Weekly Dispatch Board: 1. Go to the navigation bar and click **Dispatch**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-dispatch-inactive.png). 2. On the *Daily Board* that opens, click **Week**. ![User interface showing calendar view with options for day and week selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/weekly-board-dis.png) > [!TIP] > **Tip:** For doing small tasks each day, it's better to use the [Daily Board](/v1/docs/use-the-daily-dispatch-board). For longer-term planning, like a week ahead, it's better to use the Weekly Board. For example, use the Weekly Board for multi-day jobs, longer-duration jobs, and planning and scheduling jobs further out. At the top of the *Weekly Board*, you can: - Click the **Date** and select the starting day for the period you want to view. > [!NOTE] > **Note:** The board displays either a five-day or seven-day period, based on your Dispatch Preferences. For more, see Configure Dispatch Preferences on the Weekly Dispatch Board. - Click **Back**![An icon in the shape of a left-pointing arrow representing a Collapse, Expand, or Back action.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-left.png)to view the previous five-day or seven-day period. Click **Forward**![An icon in the shape of a right-pointing arrow representing a Collapse, Expand, or Forward action.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-right.png)to view the next five-day or seven-day period. - Click **Today** to jump to today's date. - Click **Filter**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-filter-alt.png)to [filter your view by Business Units, Teams, or Skills](/v1/docs/filter-the-dispatch-board). - Click **Search for team or technician name** to find a specific technician on the board, which narrows your view to only the selected technician. Click **Close**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-close.png)in the search box to view the whole board again. - Click **Dispatcher Preferences**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-dis-preferences.png)to choose what you want to see on job bubbles. - Click **Refresh**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-refresh.png)to see updates from other dispatchers. - Click **Activity Center**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-dis-activity-center.png)to [send technicians a text message](/v1/docs/text-technicians-from-the-dispatch-board) and view notifications. > [!TIP] > **Tip:** You can also resize the weekly view side panel by clicking the **Activity Center**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-dis-activity-center.png)to see more job details or job cards based on your screen size. ![Weekly schedule showing appointments and notifications for team members and tasks.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-weekly-dispatch-board-image-wcta3e0s.png) - Use the technician statuses at the top of the board to see how many technicians are in a specific status at a glance and to filter the board. You can choose which statuses appear in your dispatcher preferences.![Schedule overview showing appointments and status for February 12, 2026, for Dan.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/tech-specific-statuses(1).png) - Look at the top of the board to see the dates and days of the week for the five-day or seven-day period you're viewing. In the center of the Weekly Board, you can: - **Collapse**![An icon in the shape of a downward-pointing arrow representing a Collapse or Expand action.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-down.png)or **Expand**![An icon in the shape of a right-pointing arrow representing a Collapse, Expand, or Forward action.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-right.png)each technician and each [team](/v1/docs/manage-and-view-technician-teams) to adjust your view. - Look at each technician to see their total number of job appointments and the total duration in hours of those job appointments for each day of the selected week. > [!TIP] > **Tip:** If you collapse a technician, you can still see the total number of job appointments and total duration in hours of those job appointments next to each day. A gray dot indicates the presence of a non-job event. ![Schedule overview showing appointments for Adam Smith and Ben Miller for the week.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-weekly-dispatch-board-image-m5m0lthq.png) - Look at each technician's full schedule of job appointments, *Regular* shifts, *On-Call* shifts, *Time-Off* shifts, and non-job events for each day of the selected week. > [!NOTE] > **Note:** Account configuration is required to use [Non-Job Events](/v1/docs/schedule-and-manage-non-job-events) and [Technician Shifts](/v1/docs/use-technician-shifts). Please contact [Technical Support](https://go.servicetitan.com/ask) for details. - Click a job bubble to [use the Job Details Flyout](/v1/docs/use-the-job-details-flyout-on-the-dispatch-board) or click **More Actions**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png)to use the quick action menu. - Expand the Jobs Tray and keep it open in a separate window to monitor and manage job appointments in the *Unassigned, Assigned, Alerts, Hold, Paused,* and *Canceled* tabs. ## View job appointments, shifts, and non-job events on the Weekly Dispatch Board Streamline your decision-making, manage your most critical jobs, and understand your technicians' schedules at a high level on the Weekly Dispatch Board. Each technician's job appointments for every day of the selected five-day or seven-day period are shown on the Weekly Board. Job appointments and non-job events are color-coded and include icons according to their status: - **Light blue**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png): Scheduled job appointments - **Dark blue**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-task-alt.png)**:** Confirmed job appointments - **Green**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-sync.png)**:** Working/Arrived/in-progress job appointments - **Purple**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-dis-job-appointments.png)**:** Dispatched job appointments - **Yellow**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png)**:** Job appointments paused by the technician - **Light gray**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-dis-complete-job-appointments.png)**:** Done/Closed-Out/complete job appointments, or jobs marked as *Hold All Appointments* - **Dark gray**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-dis-non-job-events.png)**:** Non-job events - **Red outline:** Job appointments that have an alert For more on dispatching icons, see [Dispatching icon and alert glossary](/v1/docs/dispatching-icon-and-alert-glossary). ![Weekly schedule for plumbing service appointments and technician assignments for HVAC repairs.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-weekly-dispatch-board-image-003066of.png) Each job bubble shows you useful, at-a-glance information about the appointment: - [Status](/v1/docs/dispatching-icon-and-alert-glossary) and [zone](/v1/docs/set-up-and-use-zones) icons - The start and end time of the appointment - The job type or project name in bold letters - The customer or location name - The location zip code, street address, or city - Tags assigned to the job > [!NOTE] > **Note:** You can choose whether to show tags on the Weekly Dispatch Board in your Dispatch Preferences. For more, see Configure Dispatch Preferences on the Weekly Dispatch Board. ![Appointment details for plumbing repair scheduled with Joe Smith from 4:30 PM to 7:00 PM.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-weekly-dispatch-board-image-axe9lsur.png) > [!NOTE] > **Note:** Appointments with alerts also include a red outline around the job bubble. If your company uses Technician Shifts and Non-Job Events, these are also visible on the Weekly Board: - Non-job events are shown in dark gray. You can create and edit non-job events on the [Daily Dispatch Board](/v1/docs/use-the-daily-dispatch-board). - *Regular* and *Overnight* shifts are shown at the top of each day. If a *Regular* or *Overnight* shift extends to the next day, you see a +1 next to it. - *Time Off* and *On Call* shifts are shown within each day, along with any non-job events or job appointments. You can create and edit shifts in **Schedule**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-schedule-inactive.png)**> Technician Shifts**.![Schedule showing appointments, training, and time off for a work shift.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-weekly-dispatch-board-image-nkjdjh95.png) For more, see [Use Technician Shifts](/v1/docs/use-technician-shifts) and [Schedule and manage non-job events](/v1/docs/schedule-and-manage-non-job-events). ## Manage job appointments on the Weekly Dispatch Board To manage jobs, click a job bubble to open and use the Job Details Flyout. For more, see [Use the Job Details Flyout to view and edit job details on the Dispatch Board](/v1/docs/use-the-job-details-flyout-on-the-dispatch-board). ![Appointment schedule for Adam Smith, including repair details and time slots.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-weekly-dispatch-board-image-432hb659.png) You can also click **More Actions**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png)on a job bubble to: - [Confirm](/v1/docs/use-job-confirmations) the appointment - [Assign, unassign, or reassign](/v1/docs/manage-technicians-on-appointments#assign-unassign-or-reassign-technicians-from-the-dispatch-board) a technician - [Dispatch](/v1/docs/dispatch-technicians) a technician - **Cancel Dispatch** - [Reschedule](/v1/docs/reschedule-a-job) the appointment![User interface showing appointment details and action options for scheduling tasks.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-weekly-dispatch-board-image-jiiwokfv.png) ## View the Jobs Tray on the Weekly Dispatch Board The Jobs Tray on the Weekly Dispatch Board is similar to the [Job Tray on the Daily Dispatch Board](/v1/docs/use-the-job-tray-on-the-daily-dispatch-board) with a few key differences: ![Job appointment list showing scheduled tasks and technician assignments for various services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-weekly-dispatch-board-image-cly68ntd.png) - You can click, hold, and drag the **Jobs Tray header** to adjust your view. You can also adjust your view by clicking **Collapse** to view more of the Weekly Board or **Expand** to view more of the Jobs Tray. - You can click **Info** to open the Job Details Flyout or **More** to open the *Action* menu for a job appointment. - To assign technicians to appointments, use the **Select Technician** dropdown in the *Technician* column of the *Unassigned* tab. - Hold Reasons are now displayed on the *Hold* tab and can be filtered. - The *Assigned* tab shows job appointments that are *Scheduled* and *Assigned*. - You can click the **Holding Area** tab to view jobs that are not yet assigned to a technician. From here, you can drag and drop jobs onto a technician's schedule to assign them. > [!NOTE] > **Note:** The Holding Area makes it easier to match jobs with technicians and times, and it's a helpful replacement for using dummy technicians. ![Schedule for September 2, 2025, showing HVAC and plumbing job assignments.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-weekly-dispatch-board-image-0jw05aa4.png) > [!TIP] > **Tip:** Use the Calendar, Business Unit, Job Type, or Zone filters to narrow down and find specific jobs. For more, see [Use the Jobs Tray on the Weekly Dispatch Board](/v1/docs/use-the-jobs-tray-on-the-weekly-dispatch-board). ## Want to learn more? - See [Dispatching icon and alert glossary](/v1/docs/dispatching-icon-and-alert-glossary) - See [Configure Dispatcher Preferences on the Weekly Dispatch Board](/v1/docs/configure-dispatcher-preferences-weekly-dispatch-board) - See [Use the Jobs Tray on the Weekly Dispatch Board](/v1/docs/use-the-jobs-tray-on-the-weekly-dispatch-board) - See [Use the Daily Dispatch Board](/v1/docs/use-the-daily-dispatch-board)