---
title: "Use the Help Center"
slug: "use-the-help-center"
updated: 2026-03-31T16:03:58Z
published: 2026-03-31T16:03:58Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use the Help Center

## Overview

Use the Help Center to find answers with Atlas, explore Knowledge Base articles, watch Academy videos, contact Support, and track your cases, all in one place to resolve issues quickly and keep your team productive.

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#### Who uses this feature

- Office employees
- Applies to all business types

## Things to know

- Data and privacy: Atlas is powered by [Titan Intelligence (TI)](/v1/docs/titan-intelligence-overview). It may generate inaccurate, incomplete, or outdated responses. Verify details before acting and don’t treat it as professional advice. Your conversations may be stored to improve the service. Avoid sharing sensitive information. By using Atlas, you agree to use this feature responsibly, and further acknowledge and agree that any data collected will be used in accordance with our [Privacy Policy](https://www.servicetitan.com/legal/privacy-policy) and may be shared with third-party service providers.

## Use the Help Center

To access the Help Center, click **Help**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-help-inactive.png)****in the top toolbar. In the Help Center that opens, you can:

- **Search:**Type a word or question and press Enter on your keyboard to find relevant articles, videos, or support cases.
- **Review Knowledge Base articles:** Click Knowledge Base****to open ServiceTitan's full library of articles, or select a suggested article related to the screen where you clicked **Help**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-help-inactive.png)**.
- **Review Academy courses:** Click [Academy](http://servicetitan.docebosaas.com) to open ServiceTitan's training library, or select a suggested video for the topic you’re currently viewing.
- **View My Cases:** Open your [list of support cases](/v1/docs/view-my-cases-in-the-help-center) to track open Technical Support, CSM, Billing, and Fintech cases. You can also review past cases and [give ServiceTitan Support temporary access to your account](/v1/docs/give-servicetitan-support-temporary-access) so they can troubleshoot issues directly. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-help-center-image-fmlapitw.png)
- **Get Help:** Click **Get Help** to chat with [Atlas](/v1/docs/atlas), your team’s AI sidekick in ServiceTitan, or to [contact ServiceTitan technical support](/v1/docs/contact-servicetitan-technical-support).

## Use Atlas in support

[Atlas](/v1/docs/atlas) is your team’s AI sidekick in ServiceTitan that helps you get answers quickly without leaving the platform. It can answer questions about ServiceTitan features, guide you through workflows, and suggest helpful articles or videos.

To start a conversation with Atlas:

1. Go to the top toolbar and click **Help**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-help-inactive.png)****.
2. Click **Get Help**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-help-center-image-b13g70qk.png)
3. Enter your question in the *Ask Atlas* field, then click **Send**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-send.png) or press Enter on your keyboard. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-the-help-center-image-b3krc126.png)
4. Atlas gives you step-by-step guidance or links to Knowledge Base articles to help you answer your question or resolve your issue.
5. If you still need help after chatting with Atlas, [contact technical support](/v1/docs/contact-servicetitan-technical-support) for additional assistance.