---
title: "Use Job Confirmations"
slug: "use-job-confirmations-1"
updated: 2026-05-26T12:48:48Z
published: 2026-05-26T12:48:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Job Confirmations

## Overview

Use Job Confirmations to indicate that you've checked in with a customer regarding an upcoming appointment. Job Confirmations improve workflow efficiency and enhance the customer experience.

---

### 

#### Who uses this feature

- Dispatchers and CSRs
- Applies to all business types
- Applies to all trades

## Things to know

- To simplify and speed up your job confirmation workflow, you can set up Automated Job Confirmations so that customers can confirm their jobs by text.
- If you have automated confirmations configured, and the customer replies to your reminder notification the appropriate appointment will be marked as confirmed.
- For technicians, confirmed jobs show up with tags in ServiceTitan Mobile.
- If a job has multiple appointments, confirmations happen on each appointment independently.

## Set up Job Confirmations

If you're an administrator, you can turn Job Confirmations on or off, as well as decide whether unconfirmed jobs show up in the Jobs Tray and in ServiceTitan Mobile:

1. Go to the top and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-job-confirmations-image-aa2sb75h.png)**
2. In the side panel, go to **Job Confirmations**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-job-confirmations-image-ufjomt9x.png)
3. Turn on the **Enable Job Confirmations** toggle.
  - When *Enable Job Confirmations* is on, you're also able to turn on **Show Job Confirmation Status on Mobile**.

![Settings for job confirmations with options to enable and show status on mobile.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/2026-05-26_16-47-09.png)
    - **Show Job Confirmation Status on Mobile:**Technicians can see when jobs are confirmed from the mobile app.
4. When you're finished, click **Save**.

## Confirm jobs

### Confirm a job on the Dispatch Board

1. Go to the navigation bar and click **Dispatch ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-job-confirmations-image-7np6w49y.png)**.
2. On the Daily Dispatch Board that opens, right-click the job appointment you want to confirm.
3. Click **Confirm**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-job-confirmations-image-wxnvg6t2.png)

After an appointment is confirmed, it turns a darker shade of blue.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-job-confirmations-image-z16mcux9.png)

> [!TIP]
> **Tip:** The Dispatch Board includes an unconfirmed jobs list, so you can quickly review all unconfirmed jobs.

### Confirm on the job record

1. [Search for the job](/v1/docs/use-search-in-servicetitan).
2. Click **More** on the appointment you want to confirm. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-job-confirmations-image-uzsi5lir.png)
3. From the dropdown, select **Confirm appointment**. A green *Confirmed* notification appears on confirmed appointments.

> [!NOTE]
> **Note:** If you confirmed the wrong appointment or need to remove the confirmation, you can remove the confirmation using the same dropdown.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-job-confirmations-image-w1hxg43f.png)

---

### FAQ

#### Are visit confirmations and reminder notifications sent per job or per appointment?

Dispatch notifications are sent per appointment or per technician, depending on your settings. If you have multiple appointments scheduled on the same job, the customer may receive multiple notifications. You can disable notifications for specific appointments to avoid this.

#### Can customers cancel appointments through dispatch notifications?

No, customers can't cancel appointments through dispatch notifications; they can only confirm them. This encourages direct communication with customers and allows you to discuss the reason for cancellation, potentially saving it from cancellation.

## Want to learn more?

- Visit ServiceTitan Academy and enroll in [Dispatching Basics](https://servicetitan.docebosaas.com/academy/learn/courses/363/dispatching-fundamentals)