---
title: "Use Customer Payments and Bank Deposits modules with the Transaction Hub"
slug: "use-customer-payments-and-bank-deposits-modules-with-txn-hub"
updated: 2026-03-27T18:15:43Z
published: 2026-03-27T18:15:43Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Customer Payments and Bank Deposits modules with the Transaction Hub

## Overview

This guide covers the **Customer Payments**and **Deposits**modules in the [Transaction Hub](/v1/docs/understand-the-transaction-hub), which you can use to apply payments, review them, and take actions without having to leave the **Accounting**tab.

[Use Customer Payments and Bank Deposits modules with the Transaction Hub-Comm Video](https://fast.wistia.net/embed/iframe/8t9a00pyex?web_component=true&seo=true&videoFoam=false)

## 

---

### 

#### Who uses this feature

- Administrators, office employees, managers, accountants, and bookkeepers
- Applies to all business types
- Applies to all trades

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.
- [Accounting and email permissions](/v1/docs/send-customer-statements#set-up-permissions) are required to use this feature. Please contact the account administrator on your team.

## Things to know

- The default tab for the **Customer Payments**module is **Payment Status.**
- Each tab’s list can be filtered by clicking the ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-filter-alt.png) icon.
- Filters and column settings are saved on a per user basis.

## Overview

The **Customer Payments** module has four tabs:

### Payment Status

Sort your payments with three payment status groupings, *Failed - Last 30 Days*, *Pending - Last 30 Days*, and *Success - Last 30 Days*. You can quickly view recent credit card and ACH charges to ensure they’re being successfully processed.

> [!NOTE]
> **Note:** If you are not using ServiceTitan Payments, all payments are grouped as *Successful*.

![Overview of customer payment statuses including failed, pending, and successful payments.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-likqx4ps.png)

### Applied Status

Sort your payments by three applied status groupings, *Unapplied*, *Partially Applied*, and *Fully Applied - Last 30 Days*. Track which payment credits are still attached to customer profiles and which ones are attached to invoices. For more information, see [Apply available credit to an invoice](/v1/docs/apply-credit-or-payment-to-an-invoice).

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-q80dg6nt.png)

### Refund Status

Sort your payments by three refund status groupings, *Not Refunded - Last 30 Days*, *Partially Refunded - Last 30 Days*, and *Fully Refunded - Last 30 Days*. Quickly view recent credit card and ACH refunds to ensure they’re being issued correctly. For more information, see [Refund payment applied to an invoice](/v1/docs/refund-payment-applied-to-an-invoice).

![Overview of customer payments showing refund statuses and amounts for the last 30 days.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-4o50opho.png)

### Ungrouped Payments

View all your ungrouped payments at a glance. These are successful payments that still need to be added to a **Bank Deposit**.

![Customer payments overview with options to add selected payments to deposit.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-hznac5bc.png)

### Bank Deposits

The **Bank Deposits** module is a single tab with two groupings, *Open* and *Deposited - Last 30 Days*. *Open*means deposits that have not been finalized and can still have more payments added to them.

![Overview of bank deposits showing open balance and recent deposits in the last 30 days.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-paqnjw85.png)

To filter a payments/deposits list by a grouping, like *Unapplied*for example, click the dollar amount under the grouping’s title. To ungroup it, click the dollar amount again.

> [!TIP]
> **Tip:** You can also filter a list by *Not Deposited*/*Deposited*, *Not Reviewed*/*Reviewed*, and *Not Resolved*/*Resolved*in the same way.

![Quick video of table being filtered by clicking on the dollar amount](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-0bv7nsze.gif)

## Create a bank account for bank deposits

Before creating bank deposits, you must have a bank account set up. In ServiceTitan, a bank account is a general ledger account with a subtype of *Bank*.

To create a bank account:

1. Go to the navigation bar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png).
2. In the side panel, click **Accounting > General Ledger Accounts**.
3. On the *General Ledger Accounts* settings screen, click **Add GL Account**.
4. Enter the account details.
5. Select *Asset*******in the **Type** dropdown.
6. Select *Bank* in the **Sub-type** dropdown.
7. When finished, click **Add**.

![Form to edit a GL account with fields for account number and type.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-xbcpis5c.png)

## Create Deposits

In ServiceTitan, **Bank Deposits** are groupings of payments that are named/dated to align better with your bank statements. This makes it easier to track and reconcile payments that directly affect your bank account(s).

1. Go to the navigation bar and click **Accounting**.
2. In the side panel, click **Bank Deposits**.
3. Click **Create Deposit.**The **Create Deposit**pop-up opens.**![Overview of bank deposits showing total amounts and a button to create a deposit.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-mtquhrrm.png)**
4. Enter a **Deposit Name**.
5. Select a **Bank Account** from the dropdown.
6. Set the **Deposit Date**.
7. Click **Create Deposit**when you’re finished. ![Form to create a deposit with fields for name, account, and date.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-wg2uwkha.png)

> [!NOTE]
> **Note:** Every field in the **Create Deposit**dropdown is required.

## Batch and export deposits

1. Go to the navigation bar and click **Accounting**.
2. In the side panel, click **Bank Deposits**.
3. Click a deposit. The deposit’s summary page opens. ![Summary of January Week 2 deposit showing cash and Discover payment amounts.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-1b3ixa8y.png)
4. Click the blue **Actions**dropdown and select *Create Batch*. Every payment in the deposit is placed into a new batch. ![Dropdown menu showing actions like 'Create Batch' and 'Edit Deposit'.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-nqoie7ln.png)
5. [Export](/v1/docs/batch-post-and-export-transactions) the batch from **Batch/Export Transactions.**

> [!TIP]
> **Tip:** You can also post, unpost, and sync the deposit’s batch from the **Actions** dropdown after the batch has been created.

## Take Deposit actions

1. Go to the navigation bar and click **Accounting**.
2. In the side panel, click **Bank Deposits**.
3. Place a checkmark in the boxes next to the deposits you want.
4. Click the **Actions**dropdown on the left.
5. Select an action from the dropdown.
  1. *Update Deposit Status*: Change the deposit’s status between *Open*and *Deposited*.
  2. *Update Review Status*: Change the deposit’s review status between *Needs Review*and *Reviewed*. ![Dropdown menu showing actions to update deposit and review statuses in a table.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-o5qx5p4s.png)

## Take Payment actions

Each tab on the **Customer Payments**module allows you to take actions on the listed payments, both individually and in bulk.

To perform individual actions on a payment:

1. Go to the navigation bar and click **Accounting**.
2. In the side panel, click **Customer Payments**.
3. Find a payment and click **Actions ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png)**.
4. Select an action from the dropdown. ![Table displaying payment details including IDs, amounts, and action options for transactions.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-v620o3e3.png)

To perform bulk actions on multiple payments:

1. Go to the navigation bar and click **Accounting.**
2. In the side panel, click **Customer Payments**.
3. Place a checkmark in the boxes next to the payments you want. ![Table displaying payment details including IDs, amounts, and business units for services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-oyg731a1.png)
4. Click the **Actions**dropdown and select an action. ![Dropdown menu showing actions for managing payment entries in a table format.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-5b9ax86r.png)

## Individual payment actions

You can perform the following actions:

- Apply payment
- Delete payment
- Mark as Resolved

### Apply Payment

Opens an **Edit Payment**page. Here you can review, edit, and apply the payment. For more information, see [Apply available credit to an invoice.](/v1/docs/apply-credit-or-payment-to-an-invoice)

![Payment details for HVAC installation invoice, including amount and selected invoices.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-cbgfnzlj.png)

### Delete Payment

Permanently remove the payment record and unapply the payment from any invoice(s) that it is applied to. You must confirm this action as it is final.

### Mark as Resolved

Change a failed payment’s *Resolved Status*to *Resolved*.

## Bulk payment actions

You can perform the following bulk payment actions:

- Add to Deposit
- Remove from Deposit
- Mark as Resolved
- Update Review Status

### Add to Deposit

Add the payments to a bank deposit. A pop-up appears for you to select a deposit from the **Deposit Name**dropdown.

![Input field for selecting or creating a deposit named 'January Week 2'.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-djol8riq.png)

### Remove from Deposit

Remove the payments from their deposits and place them back into **Ungrouped Payments**. You must confirm this change.

### Mark as Resolved

Change a failed payment’s *Resolved Status*to *Resolved*.

## Update Review Status

Opens a pop-up where you choose a new status for every payment from the **Review Status**dropdown.

![Dialog box for updating review status with selected payments and options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-q7je2ph1.png)

> [!NOTE]
> **Note:** Every payment is changed to the same new status.

## Edit Customer Payments columns

You can add, hide, and rearrange the columns of the payment list for each tab. To edit columns:

1. Go to the navigation bar and click **Accounting.**
2. In the side panel, click **Customer Payments**.
3. Click a tab (**Payment Status**, **Applied Status**, **Refund Status**, **Ungroup Payments**).
4. Click the **Edit Columns**button. The *Edit Columns*opens. ![User interface showing search options and a button to edit columns.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-kmcus5ye.png)
5. Click the check box for any column you want to add or hide.
6. Click and hold any column name you want to rearrange and move it up or down.

> [!NOTE]
> **Note:** Moving a column up puts it further left on the payment list. Moving it down puts it further right.
7. Click **Save**and repeat steps 1-7 for each tab of the **Customer Payments**module. ![User interface for editing columns with options for transaction and payment statuses.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-1dao7jh2.png)

## Search Payments/Deposits

The **Customer Payments**and **Bank Deposits**modules allow you to search for and open specific payments/deposits. You can search by:

- *Invoice #*
- *Customer Name*
- *Customer #*
- *Deposit Name*
- *Payment ID*
- *Auth Code*
- *Check #*
- *Memo*

To search for a payment/deposit:

1. Go to the navigation bar and click **Accounting.**
2. In the side panel, click **Customer Payments**or **Bank Deposits**.
3. Click a tab (**Payment Status**, **Applied Status**, **Refund Status**), if applicable.
4. Click the **Select Search Type**dropdown and select a search type.

> [!NOTE]
> **Note:** The **Bank Deposits**module only allows you to search by Deposit Name.

![Dropdown menu displaying various search types including Invoice # and Customer Name.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-zplyl5an.png)
5. Input your search and press **Enter**on your keyboard. The payment(s)/deposit(s) appear in the list. ![Payment details including ID, date, amount, and customer information displayed in a table.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-customer-payments-and-bank-deposits-modules-with-the-transaction-hub-image-lbuul4da.png)

## Want to learn more?

- Visit ServiceTitan Academy and enroll in [Accounting Basics](https://servicetitan.docebosaas.com/academy/learn/courses/266/accounting-basics)
- See [Accounting](/v1/docs/accounting)
- See [Understand the Transaction Hub](/v1/docs/understand-the-transaction-hub)
- See [Use the Invoices module in the Transaction Hub](/v1/docs/use-invoices-module-in-the-transaction-hub)