--- title: "Use Affirm Financing in ServiceTitan" slug: "use-affirm-financing-in-servicetitan-1" tags: ["Area - Finance", "Role - Admin", "Focus - Service Replacement", "Type - Residential"] updated: 2026-10-16T01:36:11Z published: 2026-10-16T01:36:11Z canonical: "help.servicetitan.com/use-affirm-financing-in-servicetitan-1" excludeFromSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Use Affirm Financing in ServiceTitan ## Overview Affirm is a Financing provider that lets your customers split the cost of a project into smaller, manageable Payments over time. When you enable Affirm, estimates that fall within a configured dollar range display Affirm's as low as monthly pricing in the Customer Portal and Field Mobile App. Customers can then pre-qualify for financing directly from the Customer Portal. To get started, complete the [Affirm x ServiceTitan | 101 Guide](https://affirm101-servicetitan.netlify.app/#/) training before configuring Affirm in ServiceTitan. --- ### ### **Who uses this feature** - Administrators, office employees, and technicians - Primarily benefits Residential Service and Replacement and Residential Construction business types - Applies to all trades ### **Feature Configuration** - Account configuration is required to use this feature. Contact [Technical Support](http://go.servicetitan.com/ask) for details. - This feature is currently in Early Access and available for specific accounts. It is subject to change. ### ## Things to know - Affirm is available as both a financing provider and as a payment method on an Invoice. Within the finance flow, Affirm enables pre-qualification and *as low as* estimates. As a “Payments” tool, Affirm handles checkout transactions. Both can be active on the same account at the same time. - Affirm doesn't use traditional financing plans or custom rules like other financing providers (for example, GreenSky or Synchrony). Instead, you choose from three pre-built financing packages — Bronze, Silver, or Gold — each with different payment estimates, terms, and fees. You also configure an Estimate Range to determine when Affirm pricing appears on estimates. - When an estimate amount falls within your configured Estimate Range, Affirm's *as low as* pricing appears automatically. Estimates above the range display your default financing provider instead. - Affirm pre-qualification is a soft credit check that gives the customer an estimated sense of their Purchasing power with Affirm before they apply for a loan at checkout. It does not affect their credit and does not guarantee final approval or loan terms. - Affirm financing is available for accounts in the United States only. ## Configure Affirm in Financing Settings Set up Affirm as a financing provider and configure the estimate dollar range that determines when Affirm appears on estimates: 1. Go to the top toolbar and click **Settings**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1782175762147.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A17%3A55Z&se=2026-11-09T12%3A17%3A55Z&sr=c&sp=r&sig=f5Hha%2B%2Bi3j0STQcqXQgErthBfk8hb%2FjRMCoVZRJgMr4%3D). 2. In the side panel, go to **Integrations** > **Financing**. 3. On the *Providers* tab, find the **Affirm** provider and click **Get Started** or **Configure** if Affirm has been set up before. 4. Select the appropriate merchant tier (**Gold**, **Silver**, or **Bronze**) and click **Save**. > [!NOTE] > Note: Your merchant tier is determined by your Affirm merchant account. Contact your Affirm account representative if you are unsure which tier to select. 5. In the *Estimate Range* section, enter the minimum and maximum dollar amounts: - **From:** The minimum estimate amount at which Affirm pricing appears. - **Up to:** The maximum estimate amount at which Affirm pricing appears (Affirm supports up to $30K max). Estimates above this amount display your default financing provider instead. > [!NOTE] > **Note:** Both fields are required. The *From* value cannot be greater than the *Up to* value. 6. Click **Save**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-affirm-financing-in-servicetitan-image-lwykvlnb.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A17%3A55Z&se=2026-11-09T12%3A17%3A55Z&sr=c&sp=r&sig=f5Hha%2B%2Bi3j0STQcqXQgErthBfk8hb%2FjRMCoVZRJgMr4%3D) ### Exclude business units from Affirm To prevent Affirm from appearing on estimates for specific business units: 1. Go to **Settings**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1782175762147.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A17%3A55Z&se=2026-11-09T12%3A17%3A55Z&sr=c&sp=r&sig=f5Hha%2B%2Bi3j0STQcqXQgErthBfk8hb%2FjRMCoVZRJgMr4%3D) > **Integrations** > **Financing**. 2. On the *Providers* tab, find the **Affirm** provider card. 3. In the *Excluded Business Units* section, select the business units you want to exclude. 4. Click **Save**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-affirm-financing-in-servicetitan-image-uctufize.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A17%3A55Z&se=2026-11-09T12%3A17%3A55Z&sr=c&sp=r&sig=f5Hha%2B%2Bi3j0STQcqXQgErthBfk8hb%2FjRMCoVZRJgMr4%3D) ## Review Affirm *as low as* estimates After you configure Affirm, estimates that fall within your Estimate Range display Affirm's *as low as* monthly pricing automatically. This appears in two places: ### Customer Portal When a customer views a proposal in the Customer Portal, estimates within your Affirm range display the Affirm logo and as low as monthly pricing. The customer can tap the pricing to open the Affirm prequal flow. This lets them see whether they may qualify and, if approved, their estimated Purchasing power before they apply at checkout. Final eligibility, approval and loan terms are determined by Affirm if the customer chooses to apply for financing with Affirm during the payment process to complete their purchase. A down payment may be required. *![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-affirm-financing-in-servicetitan-image-wtmq20p2.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A17%3A55Z&se=2026-11-09T12%3A17%3A55Z&sr=c&sp=r&sig=f5Hha%2B%2Bi3j0STQcqXQgErthBfk8hb%2FjRMCoVZRJgMr4%3D)* ### ### Field Mobile App When a technician views an estimate in the Field Mobile App, the *as low as* payment display shows Affirm pricing for estimates within the configured range. The technician can share the Affirm application link with the customer from the estimate view. Customers cannot apply directly through the FMA flow. ![Proposal for a single speed water heater with payment options and estimate acceptance.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Proposal.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A17%3A55Z&se=2026-11-09T12%3A17%3A55Z&sr=c&sp=r&sig=f5Hha%2B%2Bi3j0STQcqXQgErthBfk8hb%2FjRMCoVZRJgMr4%3D)![Affirm payment options with estimated costs and monthly payment plans displayed clearly.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Next to proposal(1).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A17%3A55Z&se=2026-11-09T12%3A17%3A55Z&sr=c&sp=r&sig=f5Hha%2B%2Bi3j0STQcqXQgErthBfk8hb%2FjRMCoVZRJgMr4%3D) ## Apply for Affirm financing Customers can pre-qualify and apply for Affirm financing directly from an estimate in the Customer Portal. ### Apply from the Customer Portal 1. The customer opens a proposal in the **Customer Portal** and taps the Affirm "as low as" pricing. 2. The customer taps - See if you Prequalify. A new browser tab opens with Affirm's pre-qualification flow. The customer completes the application on their own device and through Affirm's hosted experience. > [!NOTE] > Note: Checking their eligibility does not affect the customer's credit. ![Proposal summary for air conditioning system estimates with pricing options displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Customer Portal.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A17%3A55Z&se=2026-11-09T12%3A17%3A55Z&sr=c&sp=r&sig=f5Hha%2B%2Bi3j0STQcqXQgErthBfk8hb%2FjRMCoVZRJgMr4%3D) ### ## Track Affirm applications After customers successfully complete the Affirm Prequalification flow, you will see a “Prequalified” status in the Application Management. Prequalification approval messages appear alongside applications from other financing providers with no additional configuration required. 1. Go to the navigation bar and click **Accounting**. 2. In the side panel, go to **Financing** > **Application Management**. 3. Use the filters to view Affirm-specific applications. ![Application management interface displaying financing applications and relevant details for HVAC services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/application management(1).png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A17%3A55Z&se=2026-11-09T12%3A17%3A55Z&sr=c&sp=r&sig=f5Hha%2B%2Bi3j0STQcqXQgErthBfk8hb%2FjRMCoVZRJgMr4%3D) ## ## **Disclosure** Rates are 0%-36% APR. Payment options through Affirm are subject to an eligibility check, and are provided by these lending partners: [affirm.com/lenders](http://affirm.com/lenders). Options depend on your purchase amount, and a down payment may be required. Affirm availability and eligibility may vary. Restrictions apply. See [affirm.com/terms#use](http://affirm.com/terms#use). For licenses and disclosures, including information for New Mexico residents, see [affirm.com/licenses](http://affirm.com/licenses). CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. Affirm, Inc., NMLS 1883087. Affirm Loan Services, LLC, NMLS 1479506. ## Want to learn more? - See [Financing Dashboard overview](/v1/docs/financing-dashboard-overview) - See [Overview: GreenSky Custom Financing in ServiceTitan](/v1/docs/overview-greensky-custom-financing-in-servicetitan) Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs. **What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront. **Also called:** Customer financing, Payment plans **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Customer Financing Integrated payment processing within ServiceTitan for collecting credit card, ACH, and financing payments in the field or office. **What it does:** Eliminates third-party payment friction by letting techs collect payment on-site via the mobile app, with funds deposited directly. **Also called:** In-app payments, Field payments **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** ServiceTitan Payments A self-service web portal where customers can view job history, request service, make payments, and communicate with the business. **What it does:** Reduces inbound call volume and improves customer satisfaction by giving homeowners 24/7 access to their service records. **Also called:** Customer self-service, Online portal **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's iOS and Android app for technicians to manage their schedule, job details, invoices, photos, and payments in the field. **What it does:** Keeps technicians connected to the office in real time — eliminating paper, reducing back-office data entry, and enabling on-site payments. **Also called:** Field app, Tech app **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The finalized billing document sent to a customer after work is completed, generated from job records in ServiceTitan. **What it does:** Records all work performed and charges for accurate payment collection, financial reporting, and accounting integration. **Also called:** Bill, Work order invoice **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A formal price quote presented to a customer before work begins, created from Pricebook items in ServiceTitan. **What it does:** Gives customers a transparent breakdown of costs and enables the business to track conversion from estimate to sold job. **Also called:** Quote, Proposal **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)