--- title: "Use Get Adaptive Availability to book and reschedule jobs with Adaptive Capacity" slug: "use-adaptive-availability-in-call-booking" updated: 2026-04-25T01:28:26Z published: 2026-04-25T01:28:26Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Use Get Adaptive Availability to book and reschedule jobs with Adaptive Capacity ## Overview Click **Get Adaptive Availability** when you're booking or rescheduling a job to see the first available time slots and other available time slots in an easy-to-use pop-up screen. This helps you determine the best time slot to use when scheduling a job so you can provide your customers with accurate information. --- ### #### Who uses this feature - CSRs and dispatchers - Primarily benefits Residential Service and Commercial Service business types - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please reach out to your Customer Success Manager (CSM) to get access. - Permissions are required to use certain Adaptive Capacity features. Please contact the account administrator on your team. ## Things to know - For additional context, you can view Availability Details in Get Adaptive Availability while scheduling jobs. For more, see [View Availability Details in Get Adaptive Availability while scheduling jobs](/v1/docs/view-availability-details-in-get-adaptive-availability). - Depending on your office's settings for Adaptive Capacity, you may see a warning when a time slot doesn't have enough available technicians, but remains open due to strategic adjustments. You can click the time slot to see more details. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-n7k7l703.png) ## Book a job using Get Adaptive Availability To use Get Adaptive Availability when [booking a job](/v1/docs/book-a-job): 1. [Answer an incoming call](/v1/docs/answer-incoming-calls) or [search for](/v1/docs/use-search-in-servicetitan) and click the **service location** as you normally would on the *Call Booking* screen. > Note: If the location record opens automatically, close it. If the customer doesn’t have a customer and location record yet, [create records](/v1/docs/create-a-customer-record) for them. 2. Click the **Job Type** dropdown and select a **job type**. 3. Click the **Business Unit** dropdown and select a **business unit**. 4. Click **Get Adaptive Availability**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-srusxh2x.png) 5. Select a time slot from the *First Available* tab, or select a time slot further into the future from the *All Available* tab. For more, see the [Filter Adaptive Availability](/v1/docs/use-adaptive-availability-in-call-booking#filter-get-adaptive-availability) section of this guide. > [!TIP] > **Tip:** In addition to time slots, **Get Adaptive Availability** shows you helpful details such as the job type, customer name, service location, job duration, and required skills. 6. If needed, click **Edit ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-ibj95gmj.png)**next to the job duration to modify it for this job. > [!NOTE] > **Note:** By default, job duration is determined by the duration set in Job Type Settings. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-g2d981mb.png)After you update the job duration, availability details refresh and the new duration overrides the default in the availability request. 7. When finished, click **Select Window**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-cmowegeu.png) > [!NOTE] > **Note:** If you use arrival windows, then time slots you select in Get Adaptive Availability automatically generate the arrival window on the Call Booking screen. If you use business hours, then the time slots shown are your business hours. 8. Fill out the [remaining job details](/v1/docs/enter-job-details) and then click **Book job**. > [!NOTE] > **Note:** All technicians, regardless of their availability, are shown in the Technician filter on the Call Booking screen. If your office wants you to assign a technician, [filter by Technician](/v1/docs/use-adaptive-availability-in-call-booking#filter-get-adaptive-availability) or [use routing details](/v1/docs/optimize-routing-with-drive-time-and-technician-assignment-in-get-adaptive-availability) to pick a technician in Get Availability, depending on your company's preference. ## Filter Get Adaptive Availability After you click **Get Adaptive Availability**, you can use the filters and tabs to find a time slot for the job you're booking. This helps you narrow the visible time slots to the specific criteria you're looking for. > [!NOTE] > **Note:** The *Access Get Adaptive Availability Filters* permission is required to use this feature. Please contact the account administrator on your team. ### Filters You can filter availability by **Weekday, Technician**, **Skill**, and **Zone**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-2uod9n5q.png) The *Weekday* filter allows you to select a specific day or days to find availability for. The options in the *Technician* filter are based on the *Skill* and *Zone* filters. If you select a technician that's not in the *Matched* section of the *Technician* filter, you might not see any time slot results. This is because that technician won't have the required skills or be in the correct zone. If you widen your selections in the *Skill* or *Zone* filter, less availability options will show up because the requirements became more restrictive. ### Tabs Use the tabs to find available time slots for the job. Click the **First Available** tab to find the first four available time slots within 30 days. The very first available time slot is highlighted with a **Star** icon. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-ubn3a6jo.png) Click the **All Available** tab to find available time slots over the next month and beyond. In the *All Available* view: - Dates with available time slots are shown with a dot below the date on the calendar. - Dates with no availability have no dots on the calendar. - Unavailable time slots have an *Unavailable* tag on the right. - If a time slot is *Unavailable,* you can select it and click **Availability Details** to find out why. For more, see [View Availability Details in Get Adaptive Availability while scheduling jobs](/v1/docs/view-availability-details-in-get-adaptive-availability). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-loalqktw.png) > **Note:** If your office is using routing with drive time and technician assignment, an additional tab and details appear that you can use to schedule and assign technicians based on routing. For more, see [Optimize routing with drive time and technician assignment in Get Adaptive Availability](/v1/docs/optimize-routing-with-drive-time-and-technician-assignment-in-get-adaptive-availability). ## Reschedule an appointment using Get Adaptive Availability To use Get Adaptive Availability when rescheduling a job: 1. Open the [Job Details Flyout](/v1/docs/use-the-job-details-flyout-on-the-dispatch-board) or the full [job record](/v1/docs/job-record-overview) for the appointment you need to reschedule. 2. If you're using the Job Details Flyout, click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-d648bct8.png) > Reschedule** next to the appointment. If you're using the full job record, click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-k5ukgyru.png) next to the appointment. 3. Change the date of the appointment then click **Get Adaptive Availability**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-95382e6b.png) 4. Select a time slot from the *First Available* tab, or select a time slot further into the future from the *All Available* tab. For more, see the [Filter Adaptive Availability](/v1/docs/use-adaptive-availability-in-call-booking#filter-get-adaptive-availability) section of this guide. 5. When finished, click **Select Window**. 6. On the *Edit Appointment* screen click **Save Changes**. > **Note:** All technicians, regardless of their availability, are shown in the Technician filter on the Call Booking screen. If your office wants you to assign a technician, [filter by Technician](/v1/docs/use-adaptive-availability-in-call-booking#filter-get-adaptive-availability) or [use routing details](/v1/docs/optimize-routing-with-drive-time-and-technician-assignment-in-get-adaptive-availability) to pick a technician in Get Availability, depending on your company's preference. ## Book a recurring service event into a job using Get Adaptive Availability To use Get Adaptive Availability when [booking a recurring service event into a job](/v1/docs/manage-recurring-service-events): 1. Go to **Follow Up > Recurring Service Events**. 2. Use the [filters](/v1/docs/manage-recurring-service-events) to find the recurring service event you want to book into a job. 3. Click the **Actions** dropdown next to the job then select **Book Event**. 4. Click the **Job Type** dropdown and select a **job type**. 5. Click the **Business Unit** dropdown and select a **business unit**. 6. Click **Get Adaptive Availability**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-omcc43el.png) 7. Select a time slot from the *First Available* tab, or select a time slot further into the future from the *All Available* tab. For more, see the [Filter Adaptive Availability](/v1/docs/use-adaptive-availability-in-call-booking#filter-get-adaptive-availability) section of this guide. 8. When finished, click **Select Window**. 9. Fill out the remaining job details and then click **Book Job**. > **Note:** All technicians, regardless of their availability, are shown in the Technician filter on the Call Booking screen. If your office wants you to assign a technician, [filter by Technician](/v1/docs/use-adaptive-availability-in-call-booking#filter-get-adaptive-availability) or [use routing details](/v1/docs/optimize-routing-with-drive-time-and-technician-assignment-in-get-adaptive-availability) to pick a technician in Get Availability, depending on your company's preference. ## Book a recall, warranty, or lead job using Get Adaptive Availability If you've set [recall, warranty, and lead guides](/v1/docs/set-recall-warranty-and-lead-job-booking-guides), you can use Get Adaptive Availability to book a recall, warranty, or technician-generated lead job: 1. [Search for](/v1/docs/use-search-in-servicetitan) and open the job that generated the [recall](/v1/docs/book-a-recall-job-from-an-existing-job), warranty, or [lead](/v1/docs/book-a-technician-generated-lead-job-from-an-existing-job). 2. Click the **Job Actions** dropdown and select **Recall**, **Warranty**, or **Lead**, depending on the type of job you need to book. 3. Click the **Job Type** dropdown and select a **job type**. 4. Click the **Business Unit** dropdown and select a **business unit**. 5. Click **Get Adaptive Availability**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-get-adaptive-availability-to-book-and-reschedule-jobs-with-adaptive-capacity-image-zyov8us6.png) 6. Select a time slot from the *First Available* tab, or select a time slot further into the future from the *All Available* tab. For more, see the [Filter Adaptive Availability](/v1/docs/use-adaptive-availability-in-call-booking#filter-get-adaptive-availability) section of this guide. 7. When finished, click **Select Window**. 8. Fill out the [remaining job details](/v1/docs/enter-job-details) and then click **Book**. > **Note:** All technicians, regardless of their availability, are shown in the Technician filter on the Call Booking screen. If your office wants you to assign a technician, [filter by Technician](/v1/docs/use-adaptive-availability-in-call-booking#filter-get-adaptive-availability) or [use routing details](/v1/docs/optimize-routing-with-drive-time-and-technician-assignment-in-get-adaptive-availability) to pick a technician in Get Availability, depending on your company's preference. ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Adaptive Capacity Essentials for CSRs](https://servicetitan.docebosaas.com/academy/learn/courses/47/Adaptive-Capacity-Essentials-for-CSRs) - See [View Availability Details in Get Adaptive Availability while scheduling jobs](/v1/docs/view-availability-details-in-get-adaptive-availability) - See [Optimize routing with drive time and technician assignment in Get Adaptive Availability](/v1/docs/optimize-routing-with-drive-time-and-technician-assignment-in-get-adaptive-availability) - See [Adaptive Capacity overview: Learn how it works](/v1/docs/adaptive-capacity-overview-learn-how-it-works) - See [Adaptive Capacity FAQ](/v1/docs/adjustable-capacity-planning-acp-faq)