---
title: "Understand Property Management Billing"
slug: "understand-property-management-billing"
updated: 2026-07-11T16:05:57Z
published: 2026-07-11T16:05:57Z
canonical: "help.servicetitan.com/understand-property-management-billing"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand Property Management Billing

## 

## Overview

ServiceTitan’s Property Management Billing feature lets you set up billing so invoices go to a property owner without changing the initial job customer. This is useful when a customer oversees many properties but prefers to receive all invoices through a single customer.

---

### 

#### Who uses this feature

- Administrators, office employees, managers, accountants, and bookkeepers
- Applies to all business types
- Applies to all trades

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Things to know

- In order for invoices to be automatically billed to the property owner, the Location Record must have a property owner assigned to it.
- Even after the automatic update to the property owner upon job completion, you can still manually update the *Bill To* customer directly on the invoice.
- You can only assign one property owner for each Location Record.

## How Property Management Billing works

When enabled with an assigned *Property Owner* in a Location Record, invoices for a job automatically update the *Bill To* customer upon job completion. This saves you time by eliminating manual updates of the *Bill To* customer on every invoice, ensuring accurate billing details for each job location.

![Quick video showcasing how property management billing works](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/property-management-billing.gif)

## Enable Property Management Billing

1. Go to the navigation bar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)**.
2. In the side panel, go to **Invoicing > Configurable Billing**.
3. On the *Configurable Billing* screen that opens, turn on the **Enable Property Management Billing** toggle.

## Assign a property owner to a location

1. [Search for](/v1/docs/use-search-in-servicetitan) and open the Location Record you want to assign a property owner to.
2. On the Location Record, click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png)** **> Edit Location**. ![User interface showing options to edit location and manage job details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/understand-property-management-billing-image-tllm5urn.png)
3. On the *Edit Location* screen that opens, assign a customer in the *Property Owner* field. ![Invoice settings showing customer signature requirement and property owner details for ACE Properties.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/understand-property-management-billing-image-p8m1ps7l.png)
4. When finished, click **Save**.

## Manually change the Bill To customer on an invoice

If a Location Record doesn’t have an assigned *Property Owner*, and you need to invoice a property owner after completing a job, edit the *Bill To* customer manually from the invoice record.

1. [Search for](/v1/docs/use-search-in-servicetitan) and open the invoice that needs to be updated.
2. On the *Invoice* screen that opens, click **Edit ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png)** next to the *Bill To* customer. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/understand-property-management-billing-image-xt83tgji.png)
3. On the popup that opens, select a customer in the *Bill To* field. ![Editing the 'Bill To' field for an invoice with a warning message displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/understand-property-management-billing-image-cra3ziaz.png)
4. Click **Edit Bill To** to save your changes.
5. On the invoice record, the *Bill To* customer updates to the customer you just assigned.

> [!NOTE]
> **Note:** A yellow icon on the Bill To customer indicates that the Bill To customer is not associated with the job customer.

*![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/understand-property-management-billing-image-p4a4pa5x.png)*

## Want to learn more?

- See [Commercial](/v1/docs/commercial-1)
- See [Manage property management customers](/v1/docs/manage-property-management-customers)
- See [Understand Multi-Party Billing](/v1/docs/understand-multi-party-billing)

A physical service address associated with a customer, containing all jobs, equipment, and history for that property.

**What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site.

**Also called:** Service address, Property record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)