---
title: "Understand Agent Status Changes (Detailed) report results in Contact Center Pro"
slug: "understand-agent-status-changes-detailed-report-results-in-contact-center-pro"
tags: ["Area - Contact Center Pro", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T02:58:44Z
published: 2026-10-15T02:58:44Z
canonical: "help.servicetitan.com/understand-agent-status-changes-detailed-report-results-in-contact-center-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand Agent Status Changes (Detailed) report results in Contact Center Pro

## Overview

The *Agent Status Changes (Detailed)* report provides a timestamped log of every status change for each agent throughout the day, offering full visibility into agent activity and availability. Check the datasets included in the report to interpret the results accurately.

---

### 

#### Who uses this feature

- Administrators and managers
- Applies to all business types
- Applies to all trades

#### Feature configuration

- Contact Center Pro is currently in Early Access and is subject to change. If you want to enable this feature for your account, book a demo [here](https://www.servicetitan.com/features/pro/contact-center).
- The *Rollup Reporting* permissions are required to use this feature. Please contact the account administrator on your team. For more information, see [Contact Center Pro Permissions](/v1/docs/manage-contact-center-pro-permissions).

## Things to know

- You can now combine templates, which is especially useful for adding KPIs from other datasets into your report. For more, see [Use Multi-Template Reports](/v1/docs/create-and-run-multi-template-reports).
- Ensure the *View All Newly Added Datasets* permission is enabled for your user role if you don't see Contact Center Pro reports in *Rollup Reporting*.

## Filter report results

After you've [created a report](/v1/docs/use-rollup-reporting-for-contact-center-pro), apply general filters to narrow down the results.

1. From the **Network/Tenant** dropdown, select the specific ServiceTitan account you want the report to reflect.
2. Use the **From - To** dropdown, set the date range for the report results.
3. Use the **From (Time) - To (Time)** dropdowns to set the exact time range for the report results.

For more information, see [Run, filter, and export Rollup reports](/v1/docs/run-filter-and-export-rollup-reports).![Date selection interface for scheduling events from November 27 to December 4, 2025.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/understand-agent-status-changes-detailed-report-results-in-contact-center-pro-image-xzm7pr7d.png?sv=2026-02-06&spr=https&st=2026-10-17T18%3A58%3A31Z&se=2026-10-17T19%3A58%3A31Z&sr=c&sp=r&sig=cz4EnI3ihqK%2BnrmreYjg84P%2B1u9pWzEOP0vXMov1iwY%3D)

## Understand report results

Your report results display in a table based on the filters you set. By default, the *Agent Status Changes (Detailed)* report includes the following columns:

## Agent Status Changes (Detailed)

- **Timestamp** – The exact date and time when the status change occurred.
- **User** – The name of the agent whose status changed at the given timestamp.
- **From Status** – The agent's previous status before the change.
- **To Status** – The new status the agent switched to.
- **Duration in Previous Status** – How long the agent stayed in the prior status before switching to the new one.![Detailed view of agent status changes with selected columns in a contact center system.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/understand-agent-status-changes-detailed-report-results-in-contact-center-pro-image-4dp78wdi.png?sv=2026-02-06&spr=https&st=2026-10-17T18%3A58%3A31Z&se=2026-10-17T19%3A58%3A31Z&sr=c&sp=r&sig=cz4EnI3ihqK%2BnrmreYjg84P%2B1u9pWzEOP0vXMov1iwY%3D)

## Want to learn more?

- See [Run, filter, and export reports](/v1/docs/run-report)
- See [Edit report sharing settings](/v1/docs/edit-report-sharing-settings)
- See [Schedule Rollup reports](/v1/docs/schedule-rollup-reports)
- See [Contact Center Pro Landing Page](/v1/docs/contact-center-pro)

ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro.

**What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale.

**Also called:** CCP, Advanced Phones Pro

**Tags:** Contact Center Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** CCP