---
title: "Unable to select multiple invoices to email in a batch"
slug: "unable-to-select-multiple-invoices-to-email-in-a-batch"
updated: 2026-03-27T20:43:33Z
published: 2026-03-27T20:43:33Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to select multiple invoices to email in a batch

## Problem

When trying to email all invoices from a batch, you can't select an invoice.

## Solution

You will need to enable notifications for both invoice and statement in the customer record. This setting allows you to email invoices to customers.

### Enable notifications in customer profile

1. Go to the customer profile for a customer in the batch.
2. On the customer record, go to the *Customer Details* section and click **Edit ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/unable-to-select-multiple-invoices-to-email-in-a-batch-image-tkq9fb2t.png)** on *Additional Info*.
3. On the *Edit Customer* screen that opens, scroll down to *Invoice & Statement Delivery* and select the **Email** option.
4. Scroll up to the *Contact Details* section and click **Edit Contact Methods**.
5. On the *Edit Contact Methods* screen that opens, click **Notifications** to expand that option.
6. Select the **Invoices/statement notification** option.
7. When finished, click **Save**.
8. Repeat steps 1-7 for each customer in the batch.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/unable-to-select-multiple-invoices-to-email-in-a-batch-image-9b7d5hzj.gif)