---
title: "Can't select invoices to email in a batch"
slug: "unable-to-select-multiple-invoices-to-email-in-a-batch"
updated: 2026-07-17T22:36:42Z
published: 2026-07-17T22:36:42Z
canonical: "help.servicetitan.com/unable-to-select-multiple-invoices-to-email-in-a-batch"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't select invoices to email in a batch

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-12T21%3A32%3A55Z&se=2026-10-12T22%3A32%3A55Z&sr=c&sp=r&sig=MvFrIe8WeqjL5rlkSBvaJ99BMEAu6XWF3OIDHXNYO44%3D) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Invoicing · Invoice Email Settings · Customer Records · All versions

> [!NOTE]
> **Where you see it:** Batch invoice email screen (Email All) **Where you fix it:** Customer record > Additional Info and Contact Methods

## **What you're seeing**

You're trying to email all the invoices in a batch, but you can't select one or more of the invoices in the list. The invoices appear, but their checkboxes are greyed out and can't be selected for emailing.

## **Why this happens**

**Reason 1**

**The customer isn't set up to receive invoices and statements by email.** An invoice can only be emailed in a batch when the customer is set up to receive invoices and statements by email. If a customer's invoice/statement email delivery and notification aren't both turned on, their invoice can't be selected for emailing.

> [!NOTE]
> **Note:** The notification option on a contact method stays disabled until **Email** is selected under the customer's **Invoice & Statement Delivery**. Set the delivery option first, then enable the notification.

## **How to fix it**

### **1****Turn on email delivery and the invoice/statement notification**

Do this on each affected customer's record.

1. Go to the **customer profile** for a customer in the batch.
2. In the **Customer Details** section, click **Edit** on **Additional Info**. **[VERIFY (LOW) — confirm section/button labels against live product]**
3. On the **Edit Customer** screen, scroll to **Invoice & Statement Delivery** and select the **Email** option.
4. Scroll up to the **Contact Details** section and click **Edit Contact Methods**.
5. On the **Edit Contact Methods** screen, click **Notifications** to expand it.
6. Select the **Invoice/statement notification** option.
7. Click **Save**.

> [!NOTE]
> **Note:** Depending on your ServiceTitan version and Contact Management setup, this may appear as a single **Invoice/statement notification** checkbox or as separate **Invoice Notifications** and **Statement Notifications** options. Enable the invoice option (or both) so the contact can receive invoices.

> [!NOTE]
> **✓ Done ·** The invoice for that customer becomes selectable on the batch email screen. Repeat these steps for each customer in the batch whose invoice you couldn't select.

![Selecting the invoice on the batch email screen after enabling email delivery and notification](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/unable-to-select-multiple-invoices-to-email-in-a-batch-image-9b7d5hzj.gif?sv=2026-02-06&spr=https&st=2026-10-12T21%3A32%3A55Z&se=2026-10-12T22%3A32%3A55Z&sr=c&sp=r&sig=MvFrIe8WeqjL5rlkSBvaJ99BMEAu6XWF3OIDHXNYO44%3D)

## **Still not working?**

If the invoice/statement notification is already enabled on the contact but the invoice checkbox is still greyed out, try toggling the preference off and on: on the affected contact, uncheck the invoice/statement notification, save, then re-check it and save again. This often reactivates the checkbox for that customer. You may need to do this per contact.

If that doesn't resolve it, contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The batch name or ID and the invoice number(s) you couldn't select
- The customer name(s) on the affected invoices
- A screenshot of the customer's Invoice & Statement Delivery and Notifications settings (showing the preference enabled)
- Whether the issue affects one customer, several, or the whole batch
- Which steps from this article you already tried

## **Want to learn more?**

[**Can't tell if an invoice was emailed ›**](https://help.servicetitan.com/docs/check-if-invoice-was-emailed-and-where-can-i-find-this-info) Confirm whether an invoice was emailed and where to find that information.

[**Set notification preferences for customers ›**](https://help.servicetitan.com/docs/set-notification-preferences-for-customers) Configure which notifications a customer receives.

[**Update customer contact methods ›**](https://help.servicetitan.com/docs/update-customer-contact-methods) Add or edit a customer's contact methods.