---
title: "Can't mark a payment as resolved in the Accounting tab"
slug: "unable-to-mark-payments-as-resolved-in-accounting-tab"
updated: 2026-10-15T02:20:08Z
published: 2026-10-15T02:20:08Z
canonical: "help.servicetitan.com/unable-to-mark-payments-as-resolved-in-accounting-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't mark a payment as resolved in the Accounting tab

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-16T11%3A29%3A48Z&se=2026-10-16T12%3A29%3A48Z&sr=c&sp=r&sig=hr2djCvuBjLNKci%2FDpgOFULwR44XFIGBnS%2FWjiBuYpM%3D) Troubleshooting **Role:** Administrator · Accountant · Bookkeeper · Office manager**Area:** Accounting · Customer Payments · All versions

## **What you're seeing**

In the **Accounting** tab, you're trying to mark a payment as resolved, but the action won't go through.

## **Why this happens**

There's one common reason.

**Reason 1**

**It's usually a temporary browser display issue, not a problem with the payment.** The **Mark as Resolved** action lives on the Customer Payments screen and changes a failed payment's status to Resolved. When it won't go through, it's often a temporary browser display issue rather than a problem with the payment itself.

## **How to fix it**

Run these checks in order. Most issues are resolved by Check 1.

### **1****Mark the payment as resolved from Customer Payments**

1. On the navigation bar, click **Accounting**.
2. In the side menu, click **Customer Payments**.
3. Find the payment that needs to be marked as resolved.
4. Click the **More** icon next to the payment and select **Mark as Resolved**.

> [!NOTE]
> **✓ Done ·** The payment shows as resolved.

### **2****If that didn't work, clear your cache and retry**

1. Clear your browser cache.
2. Open a new browser tab.
3. Repeat the Check 1 steps in the new tab.

> [!NOTE]
> **✓ Done ·** The Mark as Resolved action goes through and the payment shows as resolved.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The customer name and payment amount
- The payment date and how it was taken (office or field)
- What happens when you click **Mark as Resolved** (error message, nothing happens, etc.)
- Whether you already tried clearing your cache and a new tab
- Which checks from this article you already tried

## **Want to learn more?**

[**Use Customer Payments and Bank Deposits modules with the Transaction Hub ›**](https://help.servicetitan.com/docs/use-customer-payments-and-bank-deposits-modules-with-txn-hub) How the Customer Payments and Bank Deposits modules work together inside the Transaction Hub.

[**ServiceTitan tips and tricks ›**](https://help.servicetitan.com/docs/servicetitan-tips-and-tricks) A collection of general ServiceTitan tips and best practices across the product.