Unable to Mark Payments as Resolved in Accounting Tab

Problem

You are unable to mark payments as resolved under the Accounting tab in ServiceTitan.

Solution

1. Go to the navigation bar and click Accounting.

2. In the side menu, click Customer Payments.

3. Look for the payment that needs to be marked as resolved.

4. Click the More icon next to the payment and select Mark as Resolved.

5. If the above step does not work, try clearing your browser cache.

6. Open a new tab in your browser.

7. Try steps 1 - 4 again on a new browser tab.